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Give your agent access to Respond.io conversations, contacts and tags during calls.

Respond.io is where your customer conversations already live. Connect it to AgentCalls and your agent can work inside it while it talks to callers. It can create a new contact when someone calls for the first time, add an internal note to the conversation so your team sees what was discussed, and tag contacts so they are easy to find later. It can also look up a specific message and check which team members and channels are set up. Your team sees every note and tag in Respond.io as usual.

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What your agent can do with Respond.io

  • Create a new contact in your Respond.io workspace when a caller is not yet on file
  • Add an internal note to the caller's conversation summarising the call
  • Tag contacts and conversations so follow-ups are easy to find
  • Look up a specific message from a contact during a call
  • List users and channels so the agent can route the right information

Respond.io exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

New caller asks about pricing

  1. Caller

    Hi, I saw your ad on Instagram. I want to know what your monthly plans cost.

  2. Agent

    Thanks for calling. The Starter plan is 49 dollars a month and includes 500 conversations. May I take your name and number so our team can follow up with the full list?

  3. Caller

    Sure, I'm Maria Lopez, 415 555 0182.

  4. Agent

    Thank you, Maria. I've added you as a new contact and left a note with your question about pricing. Someone from the team will reach out today.

Customer checks a message they sent

  1. Caller

    I messaged you yesterday about my order but I never got a reply. Can you check?

  2. Agent

    Let me find that conversation. I can see your message from yesterday at 4:12 pm asking about order 8831. I've added an internal note so the support team picks it up first.

  3. Caller

    Okay, when will someone get back to me?

  4. Agent

    The team usually replies within two hours during business hours. You'll get a WhatsApp message from us as soon as it's handled.

Outbound follow-up after a missed call

  1. Agent

    Hello, this is Sam calling from Brightside Dental. You asked about a cleaning appointment yesterday. Do you have a minute?

  2. Caller

    Yes, I'm free now.

  3. Agent

    Great. I've tagged your contact as Cleaning Interest, so we can reach you about openings. Would Thursday at 10 am work for you?

  4. Caller

    Thursday at 10 is good.

  5. Agent

    Perfect. I've added a note to your conversation with the time. See you Thursday, Ms. Carter.

How to connect Respond.io

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Respond.io

    From Integrations in the dashboard, choose Respond.io and enter the connection details from your Respond.io account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Respond.io actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Respond.io during the call or after it?

Both. During a call your agent can create contacts, add notes and apply tags as the conversation happens. Changes appear in your Respond.io workspace right away, so your team can pick them up without waiting for a summary.

What do I need to connect Respond.io to AgentCalls?

You need an active Respond.io workspace. In your Respond.io settings, copy the credentials for your workspace and paste them into the AgentCalls dashboard. You will not need to set up anything else.

Which AgentCalls plan includes the Respond.io integration?

Tool integrations, including Respond.io, are included from the Growth plan. Starter accounts can see the integration but need to upgrade to connect it.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Respond.io.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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