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Developer & IT tools

Remote Retrieval

Let your phone agent look up and track equipment returns in Remote Retrieval.

Remote Retrieval handles laptop and monitor returns for your team. Connect it to AgentCalls and your agent can answer status questions from employees and customers during a call. It can look up orders by status or date, pull up company details, and confirm the account is set up correctly. Your staff gets accurate answers without waiting on someone to check the dashboard.

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What your agent can do with Remote Retrieval

  • Look up return orders by status or date while on the call
  • Pull up company details to confirm who is calling and which account applies
  • Answer where a laptop or monitor return stands without a callback
  • Confirm the Remote Retrieval connection is valid before the agent takes any action

Remote Retrieval exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Return status question from an employee

  1. Caller

    Hi, I dropped off my monitor return last week. Can you tell me if it has been received?

  2. Agent

    Sure. Can I have your company name or the order date so I can find it?

  3. Caller

    It was Northbridge Dental, around the 12th of March.

  4. Agent

    Found it. Your monitor return from March 12 is marked as received and is waiting for processing. Anything else?

Checking a company account

  1. Caller

    We are a three-person accounting firm on Riverside Lane. Do you have us on file?

  2. Agent

    Let me pull up your company details. One moment please.

  3. Agent

    Yes, Riverside Accounting is on file, with two open laptop returns. Would you like me to read them out?

  4. Caller

    Yes, please.

  5. Agent

    The first is a laptop due back on April 2, and the second is a laptop that is already in transit.

Outbound reminder about open returns

  1. Agent

    Good morning, this is a call from AgentCalls on behalf of Hartley Logistics. Am I speaking with Dana?

  2. Caller

    Yes, that's me.

  3. Agent

    Dana, you have three orders still open for return, the oldest from February 28. Would you like the list sent to your email?

  4. Caller

    Yes, please send it over today.

How to connect Remote Retrieval

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Remote Retrieval

    From Integrations in the dashboard, choose Remote Retrieval and enter the connection details from your Remote Retrieval account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Remote Retrieval actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Remote Retrieval during the call or after it?

Both. During a call your agent can look up orders, company details and return status in real time. After a call it can also use the same connection to follow up with the details you agree on.

What do I need to connect Remote Retrieval?

You need an active Remote Retrieval account. In the Remote Retrieval settings, copy your credentials and paste them into the AgentCalls dashboard under Tools. The connection is then checked automatically.

Which plan includes this integration?

Integrations, including Remote Retrieval, are included from the Growth plan onward.

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Put your agent to work with Remote Retrieval.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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