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Connect Ragie so your voice agent can search your documents while on the phone.

Ragie is a managed retrieval service for documents, and your agent can use it during a call. Connect your Ragie account from its settings, then the agent can look up answers from the files you have indexed, such as price lists, policies, menus and service guides. The agent can also add new documents you send it, and apply instructions that pull structured details out of them. Caller questions get answered from your own material, not guesses.

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What your agent can do with Ragie

  • Answer caller questions from your indexed documents during the call
  • Retrieve policy, pricing and service details the moment a caller asks
  • Add new documents to Ragie after a call, such as a signed quote or a form
  • Apply instructions that extract key fields from incoming documents

Ragie exposes 31 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a warranty policy

  1. Caller

    Hi, I bought a water heater from you last spring. Is it still covered if it starts leaking now?

  2. Agent

    I can check that for you. Can I have the purchase date or the order number?

  3. Caller

    It was around April 12, order number 4471.

  4. Agent

    Thanks. Our warranty covers leaks for twelve months from purchase, so yes, you are still within it. I can book a technician for tomorrow morning if that works.

Pricing question for a new job

  1. Caller

    Roughly what would it cost to replace a bathroom vanity?

  2. Agent

    Our standard vanity replacement starts at 650 dollars for labor and install, with the vanity unit priced separately. Do you know the width you need?

  3. Caller

    About 36 inches.

  4. Agent

    Got it. I will send the estimate form to your email so you can review the options before we visit.

Outbound follow-up after a quote

  1. Agent

    Hi Dana, this is the team at Hollis Plumbing calling about the quote we sent on Tuesday for your kitchen drain work.

  2. Caller

    Oh yes, I was going to call back. Is the 1,200 dollar price firm?

  3. Agent

    It is valid for thirty days. I have added the signed quote to your file, so once you approve it we can schedule the crew for next week.

How to connect Ragie

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Ragie

    From Integrations in the dashboard, choose Ragie and enter the connection details from your Ragie account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Ragie actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Ragie during the call or after it?

Both. During a call, your agent can search your Ragie documents to answer questions. After a call, it can add new documents to Ragie, such as a signed quote or a completed form.

What do I need to connect Ragie?

You need an active Ragie account. Copy your credentials from the Ragie settings, then sign in to the AgentCalls dashboard and add them under Integrations.

Which plan includes this integration?

Integrations, including Ragie, are included from the Growth plan.

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Put your agent to work with Ragie.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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