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Developer & IT tools

Printautopilot

Let your agent check print queues and stage files for Printautopilot during calls.

Printautopilot connects your applications to your printers. With Printautopilot connected to AgentCalls, your agent can look up the print queues your business uses and stage a file for a printing job while a caller is on the line. A customer can ask whether the office printer is online, or a technician can request a job to be queued without leaving the phone. Connect your Printautopilot account once in the AgentCalls dashboard and your agent can use these actions on every call.

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What your agent can do with Printautopilot

  • List the Printautopilot print queues available to your business before a call ends
  • Check which queue a caller or technician should use before sending a job
  • Stage a file in Printautopilot so a print job can be started later
  • Confirm to a caller that their document has been received and is ready to print

Printautopilot exposes 3 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Technician asks which queue to use

  1. Caller

    Hi, I'm calling from Brightline Dental. I need to send the new patient forms to the front desk printer.

  2. Agent

    Sure. Let me check the print queues on your Printautopilot account so we pick the right one.

  3. Agent

    I see two queues: Front Desk Color and Back Office Mono. Which one should the forms go to?

  4. Caller

    Front Desk Color, please.

Staging a file during a call

  1. Caller

    I'm emailing you the signed lease, can you get it printed for the Tuesday meeting?

  2. Agent

    I can stage it now. Once it's uploaded, I'll confirm the file is ready in Printautopilot.

  3. Agent

    Done. The lease is staged and ready to print from the Boardroom queue on Tuesday morning.

  4. Caller

    Perfect, thank you.

Checking a printer before an outbound follow-up

  1. Agent

    Hi Maya, this is Lewis from Calder Print Supply calling about your order from Thursday.

  2. Caller

    Oh hi. Is the big printer on the second floor working? We've been getting error messages.

  3. Agent

    Let me check the queues linked to your account. The second floor queue shows as online with no jobs stuck.

  4. Caller

    Good, I'll try sending it again then.

How to connect Printautopilot

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Printautopilot

    From Integrations in the dashboard, choose Printautopilot and enter the connection details from your Printautopilot account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Printautopilot actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can list queues and stage files while the caller is on the line, and it can check status again later in a follow-up call.

What do I need to connect Printautopilot?

You need an account with Printautopilot and your sign-in details. Enter them once in the AgentCalls dashboard under Tools, then choose which actions your agent may use.

Which plan includes this integration?

Printautopilot is included from the Growth plan. Tools on the Starter plan are not available.

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Put your agent to work with Printautopilot.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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