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Developer & IT tools

PostGrid Verify

Connect PostGrid Verify so your agent can check and standardize addresses during the call.

Callers often give an address that is incomplete or misspelled. Connect PostGrid Verify and your agent can autocomplete the address, check that it is deliverable, and standardize it before it goes into your records. The agent can run a quick lookup during the call and confirm the corrected version with the caller, so delivery details, service areas and quotes are based on a verified address. Batch checks can run after the call to clean up addresses you already hold.

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What your agent can do with PostGrid Verify

  • Autocomplete a partial address while the caller is still speaking
  • Verify that an address is deliverable and flag problems before you dispatch
  • Standardize addresses into a consistent format for your records
  • Read back the corrected address so the caller can confirm it
  • Verify addresses in bulk after calls to clean up existing customer lists

PostGrid Verify exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a delivery address for a plumbing quote

  1. Caller

    I need a quote for a leak. The address is 42 Maple Street, Springfield.

  2. Agent

    Thanks. I have 42 Maple Street in Springfield. What is the zip code?

  3. Caller

    It's 62704.

  4. Agent

    Got it, 42 Maple Street, Springfield, IL 62704. That address checks out. I can book a technician for tomorrow morning.

Fixing a mistyped address for a furniture delivery

  1. Caller

    Please deliver the desk to 118 West Oak Avenue, Austin, Texas 78704.

  2. Agent

    I have 118 W Oak Ave, Austin, TX 78704. Is the suite or unit number needed?

  3. Caller

    No, it's the ground floor, no unit.

  4. Agent

    Perfect. The address is verified and saved to your order. Delivery is set for Thursday between 9 and noon.

Outbound cleanup call to a returning customer

  1. Agent

    Hi Dana, this is a quick call from Harbor Dental. We want to confirm your mailing address for your appointment reminders.

  2. Caller

    Sure, it's 9 Birch Lane, Unit 4, Bristol.

  3. Agent

    Thanks. The postal address on file is now standardized to 9 Birch Lane, Unit 4, Bristol. Anything else you'd like us to update?

How to connect PostGrid Verify

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect PostGrid Verify

    From Integrations in the dashboard, choose PostGrid Verify and enter the connection details from your PostGrid Verify account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the PostGrid Verify actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the address check happen during the call or after it?

Both. Your agent can autocomplete and verify an address while the caller is on the line. Batch verification can run after calls to clean up addresses you already hold.

What do I need to connect PostGrid Verify?

You need an account with PostGrid Verify. Enter your credentials in the AgentCalls dashboard under Tools, and your agent will use them on your calls.

Which plan includes this integration?

Tool integrations, including PostGrid Verify, are included from the Growth plan.

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Put your agent to work with PostGrid Verify.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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