Start free

Connect Plivo and let your agent look up calls, messages and usage during a call.

Connect your Plivo account and your agent can check the details a caller asks about. It can look up a message's delivery status, find recent calls, confirm which numbers your account owns, and check account status. For a caller who says their text never arrived, the agent can check delivery and tell them what happened. Lookups only read your existing records. The agent does not place calls or send messages through this integration.

Start freeSee pricing

What your agent can do with Plivo

  • Check whether a specific message was delivered, and when, using its message ID
  • Find recent inbound or outbound calls by time, direction or status
  • Confirm which phone numbers your account owns before a caller asks about one
  • Review account status and balance before escalating a billing question
  • Pull usage totals for a date range so you can answer spend questions on the spot

Plivo exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks if a text was delivered

  1. Caller

    Hi, I was told I'd get a confirmation text after my order, but nothing came through.

  2. Agent

    I can check that for you. Can you give me the phone number the text should have gone to?

  3. Caller

    It's 415 555 0142.

  4. Agent

    Thanks. The confirmation was sent this morning and was delivered at 9:14. It may be in a spam folder, so I can resend it now if you'd like.

Lookup of recent calls for a customer

  1. Caller

    Did anyone from your team call me back yesterday? My name is Dana Okafor.

  2. Agent

    Let me check the call history for yesterday. One moment, Dana.

  3. Agent

    Yes, we called you at 2:40 PM and the call lasted about three minutes. Would you like to book a follow-up for this week?

Staff asks about monthly spend

  1. Caller

    Can you tell me what we've spent on messaging so far this month?

  2. Agent

    Sure. I'll pull the usage summary for this month.

  3. Agent

    So far this month you have spent about 84 dollars and 20 cents on messaging, across 1,320 messages.

How to connect Plivo

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Plivo

    From Integrations in the dashboard, choose Plivo and enter the connection details from your Plivo account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Plivo actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

SlackVerifiedMessaging & team chatSlack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their…SlackbotMessaging & team chatSlackbot gives agents workspace-wide read access to a Slack workspace on behalf of the installing user - search…DiscordMessaging & team chatAn instant messaging and VoIP social platform.FigmaMessaging & team chatA collaborative interface design tool.WrikeMessaging & team chatWrike is a project management and collaboration tool offering customizable workflows, Gantt charts, reporting, and…Microsoft TeamsMessaging & team chatMicrosoft Teams integrates chat, video meetings, and file storage within Microsoft 365, providing virtual collaboration…

All Messaging & team chat integrations

Questions, answered.

Does this work during a live call or after it?

Both. Your agent can look up messages, calls and usage while a caller is on the line, and it can also review records after a call ends.

What do I need to connect Plivo?

A Plivo account, plus the credentials from your Plivo settings. Sign in to the AgentCalls dashboard, open Integrations, choose Plivo and enter your details.

Which plan includes this integration?

Integrations are included from the Growth plan. Plivo is available on that plan and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Plivo.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing