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Let your agent check uptime and alerts with Pingdom during a call.

When a caller asks whether your site is up, your agent can look it up in Pingdom while the call is live. It reads your checks, recent alerts and scheduled maintenance, then tells the caller what it finds. Your agent can also tell your team who is on the alert list and when planned work is happening, so customers hear the right answer the first time. Connect your Pingdom account from your AgentCalls settings and your agent works with your existing monitoring.

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What your agent can do with Pingdom

  • Check the status of your uptime checks during a call
  • Read recent alert history and who was notified
  • Confirm whether a maintenance window is scheduled or in progress
  • Look up alert contacts and their notification details
  • Check remaining check credits before adding new monitoring

Pingdom exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks if the website is down

  1. Caller

    Hi, our customers are saying the checkout page won't load. Is something wrong with your site?

  2. Agent

    Let me check that for you. One moment, I'm looking at the uptime status in Pingdom now.

  3. Agent

    The checkout check flagged a slow response about twenty minutes ago and has been back up since 10:42. Are you still seeing errors on your end?

  4. Caller

    Oh, it's working now. Thanks.

  5. Agent

    Good. I've noted the alert in your log. Would you like me to send the details to your ops contact?

Planned maintenance question

  1. Caller

    Will the server be down this Saturday? We need to plan a shipment around it.

  2. Agent

    Let me check the maintenance schedule in Pingdom.

  3. Agent

    There is a maintenance window this Saturday from 1:00 AM to 3:00 AM Eastern. Checks for the main server will pause during that time.

  4. Caller

    Perfect, so the shipment portal will be fine after three?

  5. Agent

    Yes, monitoring resumes at 3:00 AM and there are no other windows planned for that day.

Team asks who gets alerts for a check

  1. Caller

    Hi, I'm the new operations lead. Who gets notified when the API goes down?

  2. Agent

    Welcome. I can look that up. Let me pull the alert contacts from Pingdom.

  3. Agent

    Two contacts are set up. Sami Haddad gets SMS and email, and the on-call group gets a push notification and a phone call.

  4. Caller

    Can you add my number to the on-call group?

  5. Agent

    I can pass that request to your admin team, since changes to alert contacts are made from your Pingdom account.

How to connect Pingdom

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Pingdom

    From Integrations in the dashboard, choose Pingdom and enter the connection details from your Pingdom account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Pingdom actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent check Pingdom during the call or after it?

During the call. When a caller asks about uptime, alerts or maintenance, your agent reads the current information from Pingdom and answers while the caller is still on the line.

What do I need to connect Pingdom?

You need an active Pingdom account and its credentials. Enter them from the Pingdom settings inside your AgentCalls dashboard. The connection is set up by you, and you can disconnect it at any time.

Which plan includes Pingdom?

Tool integrations, including Pingdom, are included from the Growth plan.

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Put your agent to work with Pingdom.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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