Parallel

Parallel research on the web, answered on the call.

Connect Parallel to AgentCalls and your agent can run structured web research while a caller waits. Ask for a supplier price, a competitor's opening hours or a local regulation, and the agent returns a clear, schema-compliant answer in plain speech. Your agent can also batch several lookups at once, so a caller asking three questions gets all three answered in one pause. Setup takes a few minutes from your Parallel settings and the AgentCalls dashboard.

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What your agent can do with Parallel

Run web research during a call and read back a short, structured answer
Check several questions at once so the caller does not wait for each one
Look up supplier, competitor or market details before quoting a price
Send follow-up research tasks after the call and track their status

Parallel exposes 41 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a supplier's minimum order

Caller
Hi, I'm calling from Brightline Packaging. Do you know the minimum order for the Dunmore cardboard supplier?
Agent
Let me check that for you. Give me a moment while I look up their current published terms.
Agent
Dunmore lists a minimum order of 500 units for standard boxes, with a lead time of about ten working days.
Caller
Perfect, thanks. Can you add a note that I want a quote for 800 units?
Agent
Done. I have added the note to your request and sent the quote for 800 units to the sales team.

Customer checks a local council rule before booking

Caller
Hello, I'm planning a sign outside my shop on Oak Street. Are there any rules about illuminated signs there?
Agent
I can check the council's current guidance for you. One moment, please.
Agent
Illuminated signs on Oak Street need planning consent, and the council typically responds within eight weeks.
Caller
Okay, that's helpful. Could you book me a call with the team on Thursday afternoon?
Agent
Thursday at 2:30 pm is free. I have booked it and sent the confirmation to your email.

Outbound follow-up on a market research request

Agent
Good morning, Sarah. This is calling from Northgate Studio about the competitor pricing report you asked for.
Caller
Oh yes, has the research finished?
Agent
It has. The three main competitors now charge between 29 and 45 dollars per month for the same tier.
Caller
That's useful. Please email me the full summary by end of day.
Agent
Will do. The summary is on its way to your inbox now, and I have logged the request for your records.

How to connect Parallel

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Parallel
From Integrations in the dashboard, choose Parallel and enter the connection details from your Parallel account settings.
3
Choose the actions
In the agent editor, enable the Parallel actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Parallel during the call or only after it?

Both. During a call your agent can run a research task and read back a short answer while the caller is still on the line. After the call it can queue longer research tasks and report the results later.

What do I need to connect Parallel?

You need an account with Parallel and your own credentials from its settings. Sign in from the AgentCalls dashboard, add Parallel under tools, and enter your credentials. The connection takes a few minutes.

Which plan includes the Parallel integration?

Tool integrations, including Parallel, are included from the Growth plan. Smaller plans can view the integration but cannot connect it.

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Put your agent to work with Parallel.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.