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Connect Paradym so your agent can check and issue verifiable credentials during a call.

Paradym handles verifiable credentials for businesses that need to issue, verify and manage digital proof of identity or status. Connect your Paradym account and your agent can check whether a credential is valid, look up its status, and start an issuance request while the caller is on the line. It is useful when a customer needs to prove who they are or what they are entitled to without sending documents. Changes and records stay in Paradym, so your own team keeps full control of what gets issued.

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What your agent can do with Paradym

  • Check whether a presented credential is valid and unrevoked during a call
  • Look up the status of a credential a customer already holds
  • Start an issuance request so the customer can receive a new credential by their wallet
  • Explain next steps for verification to a caller without manual back-and-forth

Paradym exposes 69 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Verifying membership status before a booking

  1. Caller

    Hi, I'm calling to book the members-only session. I have my digital membership card in my wallet.

  2. Agent

    Thanks for calling. I can check that for you. Could you send the verification request to your wallet now?

  3. Caller

    Done. It just asked me to approve it.

  4. Agent

    Got it. Your membership is active and valid through December. I have booked you into the 6:30 pm session on Thursday, March 14.

Issuing a new credential after an upgrade

  1. Caller

    I just upgraded to the premium tier. Can I get the new card?

  2. Agent

    Yes. I can start a new credential for your premium membership. Please open the link I am sending to your phone.

  3. Caller

    Okay, I see the offer. Accepted.

  4. Agent

    Your premium credential has been issued and added to your wallet. You will also get a confirmation email shortly.

Following up on a pending verification

  1. Agent

    Hello, this is calling from the training office about the certificate verification you started on Monday.

  2. Caller

    Oh yes, I never finished it. What do I need to do?

  3. Agent

    Your credential request is still open. Open the verification link in your wallet app and approve the request. It takes about a minute.

  4. Caller

    Alright, I'll do that now.

How to connect Paradym

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Paradym

    From Integrations in the dashboard, choose Paradym and enter the connection details from your Paradym account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Paradym actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Paradym during the call or after it?

Both. During a call your agent can check credential status and start issuance requests. After a call it can send follow-ups, such as a link to complete a verification in the customer's wallet.

What do I need to connect Paradym?

You need an account with Paradym. Then sign in to the AgentCalls dashboard, open Tools, choose Paradym and connect your own credentials from its settings.

Which AgentCalls plan includes Paradym?

Tool integrations, including Paradym, are included from the Growth plan.

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Put your agent to work with Paradym.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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