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Let your agent page the right people and check incident status during a call.

PagerDuty helps teams catch problems early and get the right people involved fast. With AgentCalls, your agent can look up open incidents, check who is on call, and start or update an incident while a caller is still on the line. Callers get a clear answer, and your on-call team hears about urgent issues without waiting for someone to check a dashboard.

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What your agent can do with PagerDuty

  • Check open incidents and their current status during a call
  • Look up who is on call for a given service or escalation policy
  • Create a new incident or add a note to an existing one
  • Add a service to an incident workflow trigger
  • Review escalation policy incident metrics when a caller asks about trends

PagerDuty exposes 356 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer reports an outage

  1. Caller

    Hi, our checkout page has been timing out for the last ten minutes.

  2. Agent

    I'm sorry to hear that. Let me check whether our team already knows about it. Can I have your company name?

  3. Caller

    Northwind Coffee.

  4. Agent

    Thanks. I've opened a high-priority incident for checkout and paged the on-call engineer, Priya Raman. She'll call you back within fifteen minutes.

Staff member asks who is on call

  1. Caller

    Hi, this is Tom from the warehouse team. Who's on call for the inventory system tonight?

  2. Agent

    Hi Tom. The inventory service is covered tonight by Dana Lewis, with Marcus Hill as the backup on the escalation policy.

  3. Caller

    Great, can you tell Dana the scanner sync is down at the Leeds site?

  4. Agent

    Done. I've added that detail to the open incident and notified Dana.

Follow-up on a resolved incident

  1. Caller

    We had a payment failure yesterday at around 3 pm. Is it fixed?

  2. Agent

    Yes. The incident was resolved at 3:42 pm yesterday. The cause was an expired certificate, and the team has added a renewal reminder.

  3. Caller

    Thanks. Please send me the summary for our records.

  4. Agent

    Of course. I've sent the incident summary to your email on file.

How to connect PagerDuty

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect PagerDuty

    From Integrations in the dashboard, choose PagerDuty and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the PagerDuty actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

It works during the call. Your agent can check incident status, look up on-call staff, and create or update incidents while the caller is still on the line.

What do I need to connect PagerDuty?

You need an active PagerDuty account. Sign in to PagerDuty from the AgentCalls dashboard and the connection is set up in one click.

Which plan includes PagerDuty?

PagerDuty integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with PagerDuty.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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