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Turn addresses into coordinates and back, during the call. Connect OpenCage to your agent.

Connect OpenCage to your agent and it can convert a spoken address into latitude and longitude, or turn coordinates into a readable address. Callers can confirm a service location, check whether they are inside your delivery area, or get directions to your site without waiting for a person. Your agent uses the tool's existing settings, so you choose which lookups it can run and keep control of your account.

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What your agent can do with Opencage

  • Convert a spoken street address into coordinates to check service areas
  • Turn shared coordinates from a caller's phone into a readable address
  • Confirm a caller's location before dispatching a technician or driver
  • Return a clean, formatted address that the agent can read back to the caller

Opencage exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Checking a delivery area

  1. Caller

    Hi, I want to know if you deliver to 42 Harbor Street in Brighton.

  2. Agent

    Let me check that address for you. One moment, please.

  3. Agent

    Yes, 42 Harbor Street is inside our delivery area. Would you like to place an order now?

  4. Caller

    Great, I will call back after lunch.

Confirming a site visit

  1. Caller

    My van is parked near the warehouse. Can you tell me where the nearest entrance is?

  2. Agent

    Could you read me the coordinates from your phone's map app?

  3. Caller

    It says 51.5072, -0.1276.

  4. Agent

    That location is on Eastern Road, about a two-minute walk from the loading bay. Please use the gate on the left.

Quoting a call-out location

  1. Agent

    Hello, this is a follow-up from Kestrel Plumbing about your booking. Can you confirm the address for Tuesday?

  2. Caller

    Yes, it is 18 Mill Lane, Leeds.

  3. Agent

    Thank you, I have it as 18 Mill Lane, Leeds, LS1. Is there a gate code we should know about?

  4. Caller

    Yes, the code is 4471.

How to connect Opencage

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Opencage

    From Integrations in the dashboard, choose Opencage and enter the connection details from your Opencage account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Opencage actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the lookup work during the call or after it?

It works during the call. When a caller gives an address or coordinates, your agent can run the lookup and answer right away. It can also run lookups in follow-up calls.

What do I need to connect OpenCage?

You need an OpenCage account with an API key from its settings. Sign in from the AgentCalls dashboard and connect it under Tools. Integrations are included from the Growth plan.

Which results does the agent use?

The agent uses the first, most confident match. For addresses with several possible matches, it reads back the result and asks the caller to confirm before acting on it.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Opencage.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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