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Messaging & team chat

ONLYOFFICE DocSpace

Let your phone agent find, create and organize ONLYOFFICE DocSpace files for callers.

Connect ONLYOFFICE DocSpace to AgentCalls and your agent can work with your documents while it talks to a caller. It can check which files and folders exist, look up a room or file, create a new folder or text file, and clean up items you no longer need. Your agent uses the permissions of the account you connect, so it only sees and changes what your team can. Set it up once from your AgentCalls dashboard and it is ready for the next call.

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What your agent can do with ONLYOFFICE DocSpace

  • Look up files, folders and rooms by name or ID during a call
  • Create a new folder or plain-text file in the right place while the caller waits
  • Read file version details and access settings before confirming a document
  • Check which groups and team members exist before routing a request
  • Move files or folders to Trash after the caller confirms the request

ONLYOFFICE DocSpace exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for the latest contract

  1. Caller

    Hi, I need the signed Bennett contract from last week. Can you send me the link?

  2. Agent

    Sure. Let me look in your Contracts room. Can I get the client name spelled the way it appears on the file?

  3. Caller

    Bennett Renovations, two words.

  4. Agent

    Found it. Bennett Renovations, signed on the 14th. I will text the link to this number now. Is there anything else you need?

Setting up a folder for a new client

  1. Caller

    We just signed Harbor Dental. Can you set up a folder for their onboarding files?

  2. Agent

    Yes. Which room should it go in?

  3. Caller

    Put it in Clients 2025.

  4. Agent

    Done. I created a folder called Harbor Dental Onboarding inside Clients 2025. I also added a text file called Kickoff Notes for you to fill in.

Follow-up call about an old draft

  1. Agent

    Hello, this is a call for Maria from Oakridge Studio. I am checking on the draft proposal in your Sales folder.

  2. Caller

    Oh, that old one. It was never sent. You can delete it.

  3. Agent

    I will move the draft proposal to Trash now. You can restore it from there for thirty days. Thanks, Maria.

How to connect ONLYOFFICE DocSpace

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect ONLYOFFICE DocSpace

    From Integrations in the dashboard, choose ONLYOFFICE DocSpace and enter the connection details from your ONLYOFFICE DocSpace account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the ONLYOFFICE DocSpace actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up files and create folders during a live call, and it can log or update items once the call ends.

What do I need to connect ONLYOFFICE DocSpace?

An account on your ONLYOFFICE DocSpace portal with the access you want the agent to use. Enter your credentials from the tool's settings in the AgentCalls dashboard.

Which plan includes this integration?

Tool integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with ONLYOFFICE DocSpace.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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