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Let your phone agent check alerts, apps and incidents in New Relic while you talk.

New Relic is the observability platform teams use to watch applications, infrastructure and customer experience. Connect your New Relic account to AgentCalls and your agent can answer the questions that come up on the phone: which applications are healthy, which alerts are open, and who is on call. It can also set up alert policies and notification channels when you ask for them during a call. Your agent reads from New Relic and makes changes only through the actions you allow, so the people who run your systems get clear answers without waiting for a dashboard.

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What your agent can do with New Relic

  • Look up applications and their current health by name or host
  • List open alert policies and the conditions attached to each one
  • Create alert policies and notification channels for email or webhooks
  • Retrieve browser application details for customer-facing sites
  • Remove an alert policy once its ID is confirmed

New Relic exposes 158 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Checking application status before a client call

  1. Caller

    Hi, this is Dana Whitfield. Can you tell me if the checkout service is running normally right now?

  2. Agent

    Hello Dana. I'm checking New Relic for the checkout service now. It's reporting healthy with a response time of about 240 milliseconds over the last ten minutes.

  3. Caller

    Good. Are there any alerts open on it?

  4. Agent

    There is one open warning policy for error rate, set to notify the ops channel. No critical alerts are open.

Setting up an alert for a new service

  1. Caller

    We just launched the booking app. Can we get an alert if errors go above five percent?

  2. Agent

    Yes. I can create an alert policy named Booking App Errors and send notifications to your team email. Should I set the threshold to five percent for five minutes?

  3. Caller

    Yes, that works. Send it to ops@brightwaveclinic.co.uk.

  4. Agent

    Done. The policy and the email channel are created. You'll get a message the next time the error rate crosses that threshold.

Checking browser performance for a customer complaint

  1. Caller

    A customer says our online store is slow on mobile. Can you check?

  2. Agent

    I can look at the browser application for the online store. Give me a moment. Average page load on mobile is 3.8 seconds, up from about 2.5 seconds last Tuesday.

  3. Caller

    Thanks, I'll pass that to the developers.

How to connect New Relic

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect New Relic

    From Integrations in the dashboard, choose New Relic and enter the connection details from your New Relic account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the New Relic actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with New Relic during the call or only afterwards?

It works during the call. When a caller asks a question, your agent looks up the answer in New Relic and speaks it back. It can also create alert policies or channels while the call is still going.

What do I need to connect New Relic?

You need a New Relic account and the credentials from its settings. Add them in the AgentCalls dashboard after you sign in, and the actions become available to your agent.

Which plan includes the New Relic integration?

Tool integrations, including New Relic, are included from the Growth plan.

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Put your agent to work with New Relic.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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