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Validate emails, phone numbers and addresses with Neutrino during live calls.

Neutrino gives your agent a set of checks it can run while a caller is on the line. It can validate and clean an email address so you do not miss a confirmation, check whether a mobile number is reachable, turn a spoken address into coordinates, or convert a price between currencies. Your agent uses these results to keep records accurate and to speak with confidence. You connect Neutrino with your own credentials from its settings, and your agent uses the actions you allow.

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What your agent can do with Neutrino

  • Validate and clean an email address, including typo correction, before you send a confirmation
  • Check whether a mobile number is live and reachable, using HLR lookup
  • Geocode a spoken address to coordinates, or reverse geocode coordinates to a street address
  • Convert amounts between currencies or units when a caller asks for a quote
  • Scan text for profanity before it is saved to your notes or sent to a customer

Neutrino exposes 24 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Booking with a confirmation email

  1. Caller

    Hi, I'd like to book a fitting for Saturday morning. You can send the confirmation to dana.kowalsky@gmial.com.

  2. Agent

    Thanks, Dana. I think you meant gmail.com. Let me confirm that address before I send anything.

  3. Agent

    Got it, gmail.com is correct and the mailbox is reachable. Saturday at 9:30 is open. Shall I book it?

  4. Caller

    Yes, please.

Checking a mobile number before a delivery

  1. Caller

    I'm calling about my order. Can you call me back on 07700 900412?

  2. Agent

    Of course. Let me check that the number is active on a mobile network first.

  3. Agent

    It's a live UK mobile and reachable right now. I'll note it on your order so the driver can call before arriving.

Quote in another currency

  1. Caller

    Roughly what would 850 euros be in US dollars?

  2. Agent

    Let me convert that for you. 850 euros is about 920 US dollars at today's rate. Would you like a formal quote?

  3. Caller

    Yes, send it over. Thanks.

How to connect Neutrino

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Neutrino

    From Integrations in the dashboard, choose Neutrino and enter the connection details from your Neutrino account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Neutrino actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Neutrino work during the call or after it?

Both. Your agent can run checks while the caller is on the line, such as validating an email or converting a price. It can also run actions after the call, for example to log results.

What do I need to connect Neutrino?

You need an account with Neutrino. Copy your user ID and API key from its settings, then add them in the AgentCalls dashboard under Integrations. Sign in to AgentCalls first if you have not already.

Which plan includes Neutrino?

Integrations, including Neutrino, are included from the Growth plan.

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Put your agent to work with Neutrino.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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