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Check DNS, mail records and blacklists for your domains with MXToolbox, by phone.

Connect MXToolbox and your agent can run network and email checks while it is on the phone. A customer asks whether your mail domain is set up correctly, or a partner wants to confirm your MX records. Your agent looks up the record, reads the result back in plain language, and can note the answer in your records. It works with DNS, MX, DKIM, DMARC, BIMI, MTA-STS, HTTP and blacklist lookups. Your agent only reads the results. Nothing on your domains changes.

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What your agent can do with MXToolbox

  • Look up DNS, MX, DKIM, DMARC and BIMI records for a domain during a call
  • Check whether a domain or IP address appears on common blacklists before you send mail
  • Confirm MTA-STS policy and HTTP connectivity for a website or mail domain
  • Read results back in plain language so non-technical callers understand the answer

MXToolbox exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks if their email is set up correctly

  1. Caller

    Hi, our invoices keep landing in spam. Can someone check our domain setup?

  2. Agent

    Sure. Which domain should I check?

  3. Caller

    It's brightleafdesign.co.

  4. Agent

    Thanks. The DMARC record is present, but the DKIM record for the main sending selector is missing. I can log that for our team and have an engineer call you back on Thursday morning.

Partner confirms mail servers before a migration

  1. Caller

    We're moving our mail next week. What are your current MX records?

  2. Agent

    Our MX records point to two servers at priority 10 and 20. Would you like me to check the MTA-STS policy too?

  3. Caller

    Yes, please.

  4. Agent

    The MTA-STS record is published and set to enforce. I'll send you the full record list by email.

Outbound check after a blacklist warning

  1. Agent

    Hello, this is Maya calling from Northgate Dental. We got a notice that our sending IP may be listed. Is this a good time to check?

  2. Caller

    Yes, go ahead.

  3. Agent

    Our sending IP is clear on the main blacklists. The only listing is on one lower-tier list, which usually clears within a day. I'll note it and call you back tomorrow to confirm.

How to connect MXToolbox

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect MXToolbox

    From Integrations in the dashboard, choose MXToolbox and enter the connection details from your MXToolbox account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the MXToolbox actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent check domains during the call or after it?

Both. Your agent can run a lookup while the caller is on the line and report the result right away. It can also run checks as part of a follow-up call.

What do I need to connect MXToolbox?

You need an MXToolbox account with its own sign-in credentials. Add them in the AgentCalls dashboard under Integrations, then select MXToolbox to connect it.

Which plan includes this integration?

Integrations, including MXToolbox, are included from the Growth plan.

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Put your agent to work with MXToolbox.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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