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Let your agent add sticky notes and check your Mural boards during calls.

Mural is a digital whiteboard where distributed teams brainstorm, map ideas and work together with sticky notes and diagrams. Connect Mural to AgentCalls and your agent can read what is on a board and add new notes while it talks to a customer or team member. It can pull up the right mural, list the files attached to it and confirm what is already there before it adds anything. Connecting takes one click: sign in to Mural from your AgentCalls dashboard. Mural is included with integrations on the Growth plan and above.

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What your agent can do with Mural

  • Create sticky notes on a mural during a call, placed where your team needs them
  • Look up the widgets and content on a mural before answering a question about a project
  • List the files attached to a mural so callers can get the right document
  • Check your Mural account details to confirm which workspace the agent is using

Mural exposes 31 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks what was decided in the workshop

  1. Caller

    Hi, this is Rachel from Northgate Design. Can you tell me what we agreed on the onboarding board last Thursday?

  2. Agent

    Of course, Rachel. I'm pulling up the Northgate onboarding mural now. The main decision was to cut the sign-up form to three steps, and the team added a note to test the email reminder first.

  3. Caller

    Perfect. Can you add a note that I want the reminder test done by the 14th?

  4. Agent

    Done. I've added a sticky note to the reminder column with the 14th as the target date. Anything else you'd like on the board?

Team member adds an idea by phone

  1. Caller

    It's Omar. I'm stuck in traffic and I have an idea for the spring campaign board.

  2. Agent

    Go ahead, Omar. What would you like to add?

  3. Caller

    A note under Channels that says short video ads on Instagram Reels, budget to be confirmed.

  4. Agent

    Got it. I've created that sticky note under Channels on the spring campaign mural. I'll leave the budget as a open item for the team to confirm.

Outbound follow-up after a planning session

  1. Agent

    Hello, this is the assistant calling for Priya at Lumen Architecture, following up on yesterday's site planning session. Is this a good time for a quick check?

  2. Caller

    Yes, go ahead.

  3. Agent

    The site plan mural has the three entrance options. Do you want the team to review option two before Friday?

  4. Caller

    Yes, put that on the list and tell the team I'll review it Thursday.

  5. Agent

    I've added a note to the site plan mural for option two, due Thursday. I'll let the team know you'll review it then.

How to connect Mural

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mural

    From Integrations in the dashboard, choose Mural and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Mural actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Mural during the call or after it?

During the call. The agent can look up boards, read widgets and files, and add sticky notes while the caller is on the line, so changes appear on the mural straight away.

What do I need to connect Mural?

A Mural account with access to the boards you want the agent to use. Open the integrations section of your AgentCalls dashboard, choose Mural and sign in. It takes one click.

Which plan includes the Mural integration?

Integrations, including Mural, are included from the Growth plan and above.

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Put your agent to work with Mural.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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