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AI, search & research

Moderation API

Connect Moderation API so your agent can check content and review items by phone.

Moderation API handles content detection, review queues, author management and moderation actions for online platforms. With AgentCalls, your agent can connect to your Moderation API account and work with it during a call. It can check whether a piece of content meets your policies, look up the status of items waiting in a review queue, check your wordlists and account quota, and review the moderation actions available to your team. Actions that reject content or suspend authors are sensitive, so your agent only runs them when you set it to.

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What your agent can do with Moderation API

  • Evaluate a piece of content during a call and return the policy findings and the recommended action, without storing it
  • Look up how many items are waiting in a review queue and their current status
  • Check your wordlists and the words they contain
  • List the moderation actions your team can apply, including per queue
  • Confirm your connected account, plan and current quota before a campaign or a launch

Moderation API exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Partner asks whether a listing was approved

  1. Caller

    Hi, I submitted a product description on your marketplace this morning. Has it been cleared yet?

  2. Agent

    Thanks for calling. Can I have the name of the store or the product so I can check the review queue?

  3. Caller

    It is the Harbor Lamp listing for Northgate Home.

  4. Agent

    I can see it. It is still in the review queue, with one item ahead of it. Our team usually clears these within a few hours. I can send you a message as soon as it is approved.

Quick content check before a campaign goes live

  1. Caller

    We are about to publish a new ad headline. Can you check whether it passes your policies? It is Summer Sale, up to 60 percent off, no returns on final items.

  2. Agent

    Give me a moment. The headline passes the content check. The return wording may need a note for final sale items, so I recommend adding that line to the terms before you publish.

  3. Caller

    Good, thanks. We will update the terms first.

Operations manager checks account usage

  1. Caller

    Hi, this is Dana Reyes from Brightline Community. How much of our monthly quota have we used?

  2. Agent

    Hello Dana. Your Growth plan is active on the Brightline project. You have used 4,200 of 10,000 monthly checks so far this month.

  3. Caller

    Perfect. Please tell the team we are on track.

  4. Agent

    I will add a note to the account summary for the team. Anything else I can help with?

How to connect Moderation API

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Moderation API

    From Integrations in the dashboard, choose Moderation API and enter the connection details from your Moderation API account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Moderation API actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call your agent can check content, look up review queue status and read your account information. It can also send follow-up messages after the call when you ask it to.

What do I need to connect Moderation API?

You need an account with Moderation API and its connection credentials from the tool's settings. Sign in to the AgentCalls dashboard, open Integrations, and connect Moderation API. Integrations are included from the Growth plan.

Can the agent reject content or suspend an author?

Only if you enable it. Actions that reject content or block or suspend authors can be irreversible, so your agent only runs them within the limits you set in the dashboard.

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Put your agent to work with Moderation API.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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