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Connect Mezmo to your AgentCalls voice agent for log lookups during calls.

Mezmo is a log management and telemetry platform used by IT and engineering teams to collect and analyze logs. Connect your Mezmo account to AgentCalls and your voice agent can check on your systems while it talks to a caller. It can look up pipeline status, check for active alerts, and help a technician or on-call engineer get a quick answer without opening a dashboard. Connection uses your own Mezmo credentials, set up once in the tool settings.

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What your agent can do with Mezmo

  • Check the status of a log pipeline during a call
  • Look up active alerts and confirm which component raised them
  • Clear a pipeline alert after the on-call engineer confirms the fix
  • Send a structured log event when a caller reports an issue
  • Give a technician a short status update without opening the dashboard

Mezmo exposes 36 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

On-call engineer asks about an alert

  1. Caller

    Hi, this is Daniel from the platform team. Is the checkout pipeline still throwing alerts?

  2. Agent

    Let me check. Yes, there is one open alert on the filter component in the checkout pipeline, raised about forty minutes ago.

  3. Caller

    Okay. I just pushed a fix. Can you clear that alert once I confirm?

  4. Agent

    Confirmed. I have cleared the alert on the filter component. The pipeline is now showing no open alerts.

Support lead checks pipeline health

  1. Caller

    Hello, it's Priya from support. Customers are saying logs are missing for the last hour. Can you check?

  2. Agent

    Sure. The ingestion pipeline is running, but the parser component has one active alert from 9:12 this morning.

  3. Caller

    Alright, can you log that we're investigating so the engineering team sees it?

  4. Agent

    Done. I have logged an event with the incident details, so it will show in Mezmo for the engineering team.

Technician checks in after hours

  1. Caller

    Hi, it's Marcus. I'm heading home. Anything urgent on the logging side tonight?

  2. Agent

    Nothing urgent. All pipelines are healthy and there are no open alerts.

  3. Caller

    Great, thanks. Call me if that changes.

  4. Agent

    Will do. Have a good evening, Marcus.

How to connect Mezmo

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Mezmo

    From Integrations in the dashboard, choose Mezmo and enter the connection details from your Mezmo account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Mezmo actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Your agent can use Mezmo during a live call, for example to check a pipeline or an alert while the caller is on the line. It can also act after the call ends, such as sending a log event when a caller reports an issue.

What do I need to connect Mezmo?

You need a Mezmo account with the credentials for your organization. Enter them once in the tool settings in your AgentCalls dashboard, and the agent can use them from then on.

Which plan includes Mezmo?

Integrations, including Mezmo, are included from the Growth plan.

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