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Metatextai on your phone line: sentiment checks and text answers during calls.

Metatextai is a natural language tool for analyzing and generating text. With AgentCalls, your agent can use Metatextai during a phone call to check the tone of a customer's message, flag content that needs review, and draft short replies from your own wording. Connect your Metatextai account once from the AgentCalls dashboard, using the credentials in Metatextai's settings, and your agent can use those capabilities on every call without staff stepping in.

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What your agent can do with Metatextai

  • Read a caller's message and report whether it sounds positive, neutral or upset
  • Flag messages that need human review before they are acted on
  • Draft a short written reply or summary from details gathered on the call
  • Check text for unwanted content before your agent repeats or sends it
  • Log the sentiment result to your call record for later review

Metatextai exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound complaint about a delayed order

  1. Caller

    Hi, my order from last week still hasn't arrived and I'm really frustrated.

  2. Agent

    I'm sorry about the delay. I'll check how this message reads on our side and get you the right next step. Can I have your order number?

  3. Caller

    It's 48213. I've already emailed twice.

  4. Agent

    Thanks, Maria. I've noted that you've contacted us twice and flagged it for priority follow-up. You'll get a written update by the end of today.

Follow-up after a service visit

  1. Agent

    Hello, this is calling from Bright Clean Services. How did the kitchen clean go last Tuesday?

  2. Caller

    Honestly, it was fine. The oven could have been done better.

  3. Agent

    Thanks for being direct. I've recorded that the oven needs more attention. Would you like a callback from our team to book a fix?

  4. Caller

    Yes, afternoons work best.

Caller asks for a summary of a long message

  1. Caller

    I left a long voicemail about the lease renewal terms. Can someone tell me the main points?

  2. Agent

    Sure, Daniel. The main points are a 12-month renewal, a rent increase of 3 percent, and a request to confirm parking access. Would you like that sent to your email?

  3. Caller

    Yes, please send it to daniel.r@example.com.

How to connect Metatextai

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Metatextai

    From Integrations in the dashboard, choose Metatextai and enter the connection details from your Metatextai account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Metatextai actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Metatextai work during the call or after it?

Both. Your agent can run Metatextai checks while a call is in progress, and results can also be saved to the call record for review afterwards.

What do I need to connect Metatextai?

A Metatextai account and its credentials from Metatextai's settings. Sign in to the AgentCalls dashboard, open Integrations, choose Metatextai and enter your details.

Which plan includes this integration?

Integrations are included from the Growth plan. Metatextai is available on any plan that includes integrations.

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Put your agent to work with Metatextai.

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