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Give your agent live web search for answers during a call.

Metaphor connects your agent to a neural search engine built to find content by how people describe it. During a call, your agent can search the web for current, relevant pages and use what it finds to answer a caller's question accurately. It is useful for research-heavy questions, product comparisons and finding recent sources a team needs quickly. Connect your Metaphor account from the AgentCalls dashboard using your own credentials, and your agent can start searching on the next call.

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What your agent can do with Metaphor

  • Search the web by meaning, so vague or descriptive queries still return relevant pages
  • Answer caller questions with up-to-date sources instead of relying only on stored knowledge
  • Pull a short list of links for a team member to review after the call
  • Use search results to qualify leads, such as checking a prospect's company background before a callback

Metaphor exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a comparison

  1. Caller

    Do you know which accounting software works best for a small clinic with three staff?

  2. Agent

    Let me look that up. I found a recent comparison from two reviewers that focuses on small practices. Do you want me to send you the link?

  3. Caller

    Yes, please send it to my email.

  4. Agent

    Done. I have also noted that you want a system that handles payroll. Shall I have someone call you Thursday?

Prospect research before a callback

  1. Caller

    Hi, this is Dana from Northline Logistics. Can you tell me a bit about your warehouse services?

  2. Agent

    Sure. Before I answer, may I ask which city your warehouse is in so I can point you to the right information?

  3. Caller

    We are in Leeds, and we ship about four hundred parcels a day.

  4. Agent

    Thanks, Dana. I have noted Leeds and four hundred parcels a day. A team member will call you back tomorrow at ten with pricing options.

Outbound follow-up with a source

  1. Agent

    Hello, this is AgentCalls calling for Maya Patel. You asked last week about recent guidance on warehouse safety rules. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    I found an updated safety guide published this month. I can text you the link now, and a team member can walk you through the changes.

  4. Caller

    Please send it. Thank you.

How to connect Metaphor

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Metaphor

    From Integrations in the dashboard, choose Metaphor and enter the connection details from your Metaphor account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Metaphor actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

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All AI, search & research integrations

Questions, answered.

Does Metaphor work during the call or after it?

Both. Your agent can run a search while the caller is on the line and use the results in its answer. It can also search after a call, for example to prepare notes for a team member.

What do I need to connect Metaphor?

You need an active Metaphor account. Sign in to the AgentCalls dashboard, open the Metaphor integration, and enter the credentials from your Metaphor settings.

Which AgentCalls plan includes this integration?

Integrations, including Metaphor, are included from the Growth plan.

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Put your agent to work with Metaphor.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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