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Give your phone agent Markup AI brand terms, voice profiles and style checks during calls.

Markup AI helps teams keep content on-brand. Connect it to AgentCalls and your agent can look up your approved terminology, brand voice and style guides while it talks. It can check how a customer should be addressed, confirm the right product name, and find the right agent or persona for a task. Set it up once from your Markup AI settings and your agent uses your brand rules on every call.

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What your agent can do with Markup AI

  • Look up approved brand terms and product names before your agent describes an offer on a call
  • Check your brand voice and persona so the agent's wording matches how your business speaks
  • Find the right content agent for a request and report the status of a running workflow
  • Pull a style guide or analysis profile to answer questions about your tone and writing rules

Markup AI exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Product name question

  1. Caller

    Hi, I'm looking at the Pro Analytics bundle. Is that the same as the Analytics Suite I saw last month?

  2. Agent

    Good question. Our approved name is Pro Analytics Bundle. The Analytics Suite was renamed earlier this year, so it's the same product. Would you like me to send you the current pricing?

  3. Caller

    Yes, please send it to my email.

  4. Agent

    Done. I've sent the pricing sheet to the address on your account, Ms. Haddad.

Brand voice check for a callback

  1. Agent

    Hello, this is Sara from Greenleaf Dental calling about your cleaning appointment on Thursday.

  2. Caller

    Oh, I'm not sure I can make Thursday. Can you move it?

  3. Agent

    Of course. We have Friday at 10:30 or Monday at 2:00. Which works better for you?

  4. Caller

    Monday at 2 is fine.

  5. Agent

    Perfect, you're booked for Monday at 2:00 PM. Thank you for calling, and have a great weekend.

Workflow status update

  1. Caller

    I asked your team last week to update the returns policy page. Has it been done?

  2. Agent

    Let me check. The returns policy update finished yesterday and was reviewed against your style guide. It passed all checks.

  3. Caller

    Great, can you confirm the 30-day window is in it?

  4. Agent

    Yes, the page states a 30-day return window for unused items. I'll have someone send you the link today.

How to connect Markup AI

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Markup AI

    From Integrations in the dashboard, choose Markup AI and enter the connection details from your Markup AI account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Markup AI actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Markup AI during the call or after it?

During the call. Your agent can look up brand terms, voice profiles and workflow status while it speaks with a caller. It does not change your content on its own.

What do I need to connect Markup AI?

A Markup AI account. Enter your own credentials from the Markup AI settings in your AgentCalls dashboard. Sign in to AgentCalls first, then add the connection.

Which plan includes this integration?

Integrations, including Markup AI, are included from the Growth plan.

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Put your agent to work with Markup AI.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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