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Give your phone agent access to Langbase memories, threads and documents.

Langbase is a developer platform for building AI agents on top of composable memory and conversation threads. Connect your Langbase account to AgentCalls and your agent can search what you have stored, pull up past conversation threads, and answer callers with information from your own documents. Your agent can also start new threads and add records to memory during a call, so the next conversation starts with the right context. You choose which memories the agent can read and write, and you manage the connection from your AgentCalls dashboard.

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What your agent can do with Langbase

  • Look up stored memories and documents to answer caller questions from your own material
  • Pull up a previous conversation thread so the agent can pick up where a customer left off
  • Start a new thread for a caller and save the key details from the call into memory
  • Check the document list in a memory before answering a question about a product or policy
  • Remove outdated memories when your team asks the agent to, with the change confirmed on the call

Langbase exposes 20 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning customer asks about a previous request

  1. Caller

    Hi, I called last week about the onboarding guide for our new hires. Can you tell me where that ended up?

  2. Agent

    Of course. I can see the thread from last Tuesday. You asked for the onboarding guide and we sent the link to your email at 3:20 pm. Do you want me to resend it?

  3. Caller

    Yes please, and add the version with the new benefits section.

  4. Agent

    Done. I have sent the updated version to your address and noted the request in your thread.

Caller asks a product question answered from stored documents

  1. Caller

    Does your standard plan include priority support?

  2. Agent

    Let me check the plan documents. Yes, the standard plan includes priority support with a response within four business hours.

  3. Caller

    And is there an extra charge for weekend cover?

  4. Agent

    Weekend cover is available as an add-on for 49 pounds a month. Would you like me to send the full plan sheet to your inbox?

Outbound follow-up after a sales call

  1. Agent

    Hello, this is calling for Marcus Reid at Brightwater Dental. Am I speaking with Priya?

  2. Caller

    Yes, that's me.

  3. Agent

    Great. You spoke with Marcus on Monday about the scheduling tool. I have started a new thread and saved your notes. Would you like a demo this Thursday at 11 am?

  4. Caller

    Thursday works. Please book it.

  5. Agent

    Booked for Thursday at 11 am. I have added the demo to your thread so the team can prepare.

How to connect Langbase

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Langbase

    From Integrations in the dashboard, choose Langbase and enter the connection details from your Langbase account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Langbase actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Langbase during the call or after it?

Both. During a call your agent can look up memories, documents and threads, and it can create threads or add records as the conversation happens. After a call, the saved thread and any new memory entries stay in Langbase for your team to review.

What do I need to connect Langbase?

You need a Langbase account with access to the memories and threads you want the agent to use. Sign in to your AgentCalls dashboard, open Integrations, choose Langbase, and enter your credentials from the Langbase settings page.

Which plan includes the Langbase integration?

Integrations, including Langbase, are included from the Growth plan. You can view plan details and upgrade at any time from your AgentCalls dashboard.

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