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Developer & IT tools

Labs64 NetLicensing

Look up software licenses and products by phone with Labs64 NetLicensing and AgentCalls.

Connect Labs64 NetLicensing to your agent and it can answer license and product questions while the caller is on the line. Your agent can look up a customer's licenses, check which products you offer, and tell the caller what they own and what is active. It reads from your NetLicensing account using the credentials you set in the tool's settings, so the answers match your records. Use it for support calls, sales questions and renewal reminders, without anyone searching the dashboard mid-call.

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What your agent can do with Labs64 NetLicensing

  • List licenses from your NetLicensing account, with filters, so the agent can find a customer's active or expired licenses
  • Retrieve your product catalog so the agent can describe what you sell and which products are available
  • Answer license status questions during a support call without putting the caller on hold
  • Pass accurate license and product details to your team when a call needs a human follow-up

Labs64 NetLicensing exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Support call: checking a license

  1. Caller

    Hi, I bought a license last spring and the software is asking me to activate again. Can you check it?

  2. Agent

    Sure. Can I have the email address the license was issued to?

  3. Caller

    It's dana.ross@brightlabs.co.

  4. Agent

    Thanks, Dana. I found one license for that email. It's active and valid through March 2026, so it should be fine. Want me to send the activation steps to that address?

Sales question: what products you offer

  1. Caller

    Do you have a plan for a small team, not a large enterprise?

  2. Agent

    We do. Let me pull up the current product list so I give you the right names.

  3. Agent

    We have three products available: Starter, Team and Enterprise. Team is the one most small groups choose. Would you like me to book a call with our sales team to walk through pricing?

  4. Caller

    Yes, Thursday afternoon would work.

  5. Agent

    Booked for Thursday at 2:30 PM. You'll get a confirmation by email shortly.

Outbound renewal reminder

  1. Agent

    Hello, this is calling for Northwind Software on behalf of your team. Am I speaking with Omar Haddad?

  2. Caller

    Yes, this is Omar.

  3. Agent

    Thanks, Omar. Our records show your license for the Team product ends on the 14th of next month. Would you like to renew now or have someone from our team contact you?

  4. Caller

    Please have someone contact me. I'd like to review the cost first.

  5. Agent

    Understood. I've noted that and sent the request to our sales team. Someone will reach out within one business day.

How to connect Labs64 NetLicensing

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Labs64 NetLicensing

    From Integrations in the dashboard, choose Labs64 NetLicensing and enter the connection details from your Labs64 NetLicensing account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Labs64 NetLicensing actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent check NetLicensing during the call or after it?

During the call. When a caller asks about a license or product, your agent looks it up in your NetLicensing account while the conversation is running and answers from the live result.

What do I need to connect Labs64 NetLicensing?

A NetLicensing account and its credentials. Enter them in the tool's settings in your AgentCalls dashboard. Connecting is done from the dashboard, with no code required.

Which plan includes this integration?

Integrations are included from the Growth plan. Connect Labs64 NetLicensing from the Integrations section of your dashboard once your plan is active.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Labs64 NetLicensing.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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