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Let your agent look up Kintone users, teams and access during a call.

Connect Kintone to AgentCalls and your agent can check who is on your team during a call. It can look up a user's department and group memberships, confirm which Kintone service they are assigned to, and list members of a department or group. Your agent reads this information live, so callers get accurate answers without waiting for a follow-up. Changes such as creating users or deleting departments are available too, and you choose exactly which actions your agent may take.

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What your agent can do with Kintone

  • Look up a user's department, group and service access during a live call
  • List members of a department or group and read them back to the caller
  • Check which teams or groups a new hire belongs to before onboarding them
  • Create new users or groups when a caller confirms the details
  • Set up departments and groups in batches after a sales or hiring update

Kintone exposes 16 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming access for a new team member

  1. Caller

    Hi, I'm Priya from Brightline Dental. Can you confirm my colleague Tom Reyes still has access to our booking system?

  2. Agent

    Of course. I'll check his Kintone account now. Give me a moment, Priya.

  3. Agent

    Tom Reyes is in the Front Desk department and the Scheduling group, and his service assignment is active. He has full access.

  4. Caller

    Perfect, thanks. Can you add him to the Billing group as well?

  5. Agent

    I can do that. I'll add Tom to the Billing group now and confirm once it's saved.

Listing who is on a team

  1. Caller

    Hello, this is Marcus from Northgate Plumbing. Who is in our emergency dispatch group?

  2. Agent

    Let me pull up the Emergency Dispatch group in Kintone.

  3. Agent

    There are four members: Dana Okafor, Luis Ferreira, Sam Patel and Ruth Adler. Would you like me to read their contact details?

  4. Caller

    No, that's all I needed. Thanks.

Creating a user from an outbound follow-up

  1. Agent

    Good afternoon, this is the onboarding line for Al Noor Clinic. I'm calling to finish setting up your new receptionist.

  2. Caller

    Yes, her name is Layla Haddad. Her email is layla.haddad@alnoorclinic.ae.

  3. Agent

    Thank you. I'll create her Kintone user with that login code and add her to the Reception department.

  4. Agent

    Layla is set up in Kintone and in the Reception department. She'll receive her sign-in details by email shortly.

How to connect Kintone

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Kintone

    From Integrations in the dashboard, choose Kintone and enter the connection details from your Kintone account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Kintone actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Kintone during the call or after it?

Both. Your agent can read Kintone information while a call is live, such as a user's groups or department members. It can also make changes during the call if you allow those actions in your AgentCalls settings.

What do I need to connect Kintone?

You need an account on your Kintone tenant with permission to manage users. Sign in to the AgentCalls dashboard, open Integrations, choose Kintone and connect it with your own credentials from Kintone's settings.

Which plan includes the Kintone integration?

Integrations, including Kintone, are included from the Growth plan.

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Put your agent to work with Kintone.

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