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Connect JumpCloud to your AgentCalls phone agent for identity and access tasks by voice.

JumpCloud is a cloud directory for managing user identities, access, and devices. With the JumpCloud integration, your AgentCalls agent can remove roles that are no longer in use while it is on the phone with your admin team. The agent works within the permissions you set in JumpCloud, so it only changes what your account allows. Connect it once from your AgentCalls dashboard and your agent can handle routine cleanup requests without waiting for someone to log in.

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What your agent can do with JumpCloud

  • Remove a JumpCloud role by ID when an admin confirms it is no longer assigned
  • Confirm the role ID with the caller before any change is made
  • Work only within the permissions of the JumpCloud account you connect
  • Log each removal so your team can review what changed and when

JumpCloud exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Admin requests a role cleanup

  1. Caller

    Hi, this is Dana Whitfield from Northline Consulting. We retired the old contractor role last week and I need it removed from JumpCloud.

  2. Agent

    Thanks, Dana. Can you give me the role ID? I'll check that it has no users assigned before I delete it.

  3. Caller

    It's role ID 6509af2c. Everyone was moved off it on Friday.

  4. Agent

    Confirmed. The role has no assigned users and is now deleted. You'll get an email summary for your records.

Caller asks to confirm before a change

  1. Caller

    Before you delete anything, can you tell me which role 4a1d88e0 is?

  2. Agent

    That role is named Finance Read Only, and it has three users assigned. I won't delete it while those users are on it.

  3. Caller

    Okay, leave it for now. I'll move those three users first and call back.

  4. Agent

    Sounds good. Call back with the role ID and I'll check it again before removing it.

Outbound follow-up on a pending cleanup

  1. Agent

    Hello, this is the AgentCalls assistant for Brightside Dental. I'm calling about the old reception role you asked us to review.

  2. Caller

    Oh right. Has it been taken off yet?

  3. Agent

    It's still assigned to two accounts, so I've left it in place. Would you like me to remove those assignments first, or will you handle that?

  4. Caller

    I'll handle it today. Please remove the role tomorrow morning.

  5. Agent

    Noted. I'll check again at nine tomorrow and remove it once the assignments are cleared.

How to connect JumpCloud

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect JumpCloud

    From Integrations in the dashboard, choose JumpCloud and enter the connection details from your JumpCloud account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the JumpCloud actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with JumpCloud during the call or after it?

Both. During a call, your agent can confirm details and make a change if the conditions are met. After the call, it sends a summary to your team so you have a record of what was done.

What do I need to connect JumpCloud?

You need a JumpCloud account with the right permissions. Connect it from the AgentCalls dashboard using the credentials from your JumpCloud settings. Sign in to AgentCalls to complete the setup.

Which plan includes the JumpCloud integration?

Tool integrations, including JumpCloud, are included from the Growth plan.

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Put your agent to work with JumpCloud.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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