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Give callers a way to report bugs by phone, with Jam attached.

Connect Jam to AgentCalls and your voice agent can take a bug report on the phone and turn it into a Jam your team can inspect. It can pull up an existing Jam, read its details, console logs and user events, and tell a caller what was found. Your team gets organized reports with the browser context already captured.

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What your agent can do with Jam

  • Look up a Jam's details and summarize the reported issue for the caller
  • Read console errors and network failures to explain what went wrong
  • Retrieve the user event timeline to show the steps leading to a bug
  • Pull screenshots from a screenshot-type Jam for visual review
  • Find a Recording Link and report how many Jams it has received

Jam exposes 16 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller reports a checkout problem

  1. Caller

    Hi, I tried to pay for my order and the page froze. My Jam link is in the email you sent me.

  2. Agent

    Thanks for calling. I can see that recording. Let me check what happened on the page.

  3. Agent

    It looks like the payment request failed with an error during the last step. I have logged it for our team so they can fix it.

  4. Caller

    Okay, will I still get my order confirmation?

  5. Agent

    Yes, your order is saved. You will get the confirmation email within ten minutes.

Customer checks a previous bug report

  1. Caller

    I sent a video last week about the login screen. Has anyone looked at it?

  2. Agent

    Let me find that Jam for you. One moment, please.

  3. Agent

    I found it. The login screen showed a warning after two failed attempts, and the team has marked it as reviewed.

  4. Caller

    Good, thank you for checking.

Support follow-up on a reported error

  1. Agent

    Hi, this is calling from the support team about the Jam you recorded on Tuesday.

  2. Caller

    Oh yes, the dashboard was loading slowly for me.

  3. Agent

    Our records show a slow network request during that session. Could you tell me roughly what time it happened?

  4. Caller

    Around three in the afternoon, I think.

  5. Agent

    Thank you. I have added that detail to the report so the team can check.

How to connect Jam

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Jam

    From Integrations in the dashboard, choose Jam and enter the connection details from your Jam account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Jam actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Jam during the call or after it?

Both. During a call, your agent can look up Jam details, logs and events and answer the caller right away. After a call, it can also follow up using the same records.

What do I need to connect Jam?

You need an account with Jam. Then sign in from the AgentCalls dashboard and add your Jam credentials from Jam's settings. Your agent can then use the Jam tools on your behalf.

Which plan includes the Jam integration?

Integrations, including Jam, are included from the Growth plan.

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Put your agent to work with Jam.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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