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Look up IP location, company and privacy flags during a call with IPinfo.

Connect IPinfo to your AgentCalls agent and it can check an IP address while it talks to a caller. Your agent can confirm where a visitor is connecting from, identify the company or carrier behind an address, and flag VPN, proxy, or hosting use. Useful for support, fraud checks and verifying a caller's location before a sensitive step. Connect your own IPinfo account from its settings, and your agent uses your tools only.

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What your agent can do with IPinfo

  • Look up geolocation and network details for an IP address the caller gives or reads out
  • Check whether an IP uses a VPN, proxy, Tor, relay or hosting service before approving a sensitive request
  • Identify the company or mobile carrier behind an IP to verify a caller's connection
  • Run a bulk lookup of up to 1,000 IPs to check a list of addresses from a campaign or log

IPinfo exposes 27 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Support call with a login problem

  1. Caller

    I can't sign in from my office. It keeps saying the location looks unusual.

  2. Agent

    I can check that. Can you read me the IP address shown on your login page?

  3. Caller

    It's 203.0.113.42.

  4. Agent

    Thanks. That address is registered to an office network in Leeds, United Kingdom, not a VPN. I've reset your access and sent a verification code to your email.

Fraud check on a large order

  1. Caller

    I'd like to place an order for twelve units, shipped to a new address.

  2. Agent

    Before I confirm, I need to check the connection. Could you read me your IP address?

  3. Caller

    Sure, it's 198.51.100.17.

  4. Agent

    That address is flagged as a hosting provider, not a home connection. I can take your order, but I'll need to verify your identity by phone before we ship it.

Outbound follow-up on a flagged list

  1. Agent

    Hello, this is Sam calling from Harbor Logistics about the account review you requested on March 4.

  2. Caller

    Oh yes. What do you need from me?

  3. Agent

    We found a few sign-ins from a proxy network. Can you confirm whether that was you on Tuesday around 3 PM?

  4. Caller

    No, that wasn't me. Please lock the account.

  5. Agent

    Understood. I've locked the account and opened a security ticket for you. Someone from our team will email you within an hour.

How to connect IPinfo

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect IPinfo

    From Integrations in the dashboard, choose IPinfo and enter the connection details from your IPinfo account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the IPinfo actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use IPinfo during the call or only afterwards?

During the call. Your agent can run a lookup while the caller is still on the line and use the result in the conversation. It can also run batch lookups after a call or campaign.

What do I need to connect IPinfo?

An IPinfo account and your access token from its settings. Add the token in the AgentCalls dashboard under Integrations, and your agent can then use the IPinfo actions you enable.

Which AgentCalls plan includes this integration?

Integrations, including IPinfo, are included from the Growth plan. Lower plans do not include tool connections.

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Put your agent to work with IPinfo.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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