Verifying a caller's region before a booking
- Caller
Hi, I'd like to book a delivery window for tomorrow morning.
- Agent
Happy to help. Before I confirm, I see you're calling from Manchester. Is that the address for the delivery?
- Caller
No, the delivery is to our office in Leeds.
- Agent
Thanks, I've noted Leeds. I can offer you a window between 9 and 11 tomorrow. Shall I book that?
