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Developer & IT tools

IP2Location.io

Connect IP2Location.io so your agent can look up caller location during a call.

Connect IP2Location.io to AgentCalls and your agent can use IP geolocation data while it talks to customers. When a caller reaches your line from a web or app channel, your agent can check where the request is coming from, confirm the country or city, and tailor its answer, such as currency, store hours or the nearest location. It is a practical way to route callers, verify regions for regional offers, and flag mismatches before you book or quote anything. Your agent uses the lookups you enable, and you control what it can access from your IP2Location.io account.

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What your agent can do with IP2Location.io

  • Look up the country, region and city for an IP address during a call
  • Confirm a caller's region before quoting prices, currency or delivery options
  • Route callers to the nearest office or regional team
  • Flag unusual location mismatches for your team to review after the call

IP2Location.io exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Regional store hours

  1. Caller

    Hi, are you open right now? I'm calling from Dubai.

  2. Agent

    Thanks for calling. Let me check. Our Dubai branch is open until 10 pm today. Would you like directions or a reservation?

  3. Caller

    A table for two at 8 would be great.

  4. Agent

    Done. A table for two at 8 pm under your name. Can I get your name, please?

Quoting in the right currency

  1. Caller

    What does the starter package cost?

  2. Agent

    Based on your location, the starter package is 49 pounds a month, including VAT. Would you like me to set it up for you?

  3. Caller

    Yes, please send me the link.

  4. Agent

    Sent to your email on file. You'll have it in a few minutes.

Routing to the nearest team

  1. Caller

    I need help with an order I placed last week.

  2. Agent

    I can help with that. Based on where you're calling from, I'll connect you with our Manchester support team. Can I have your order number?

  3. Caller

    It's 58214.

  4. Agent

    Thank you. I've passed it to Manchester support. They'll call you back within two hours.

How to connect IP2Location.io

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect IP2Location.io

    From Integrations in the dashboard, choose IP2Location.io and enter the connection details from your IP2Location.io account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the IP2Location.io actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

It works during the call. Your agent can run a location lookup while the conversation is live and use the result right away, for example to quote the right price or route the caller.

What do I need to connect IP2Location.io?

You need an IP2Location.io account. Copy your credentials from the tool's settings, then sign in from the AgentCalls dashboard and connect the integration. You can disconnect it at any time.

Which plan includes this integration?

Integrations are included from the Growth plan. You can review plans in your AgentCalls dashboard.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with IP2Location.io.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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