Confirming a booking in a new voice
- Caller
Hi, I'd like to move my Thursday appointment to Friday morning.
- Agent
Of course. I can see your Thursday visit at 2:30 PM. Friday at 10:00 AM is open. Shall I move it?
- Caller
Yes, please.
- Agent
Done. You're booked for Friday at 10:00 AM. You'll get a text confirmation shortly.