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Post incidents and maintenance on your status page from a phone call.

Instatus keeps your customers informed when something breaks. With AgentCalls connected to your Instatus account, your agent can check the current health of a service, open a new incident, post progress updates, and schedule maintenance while the caller is still on the line. Subscribers are notified only when you choose to send notifications, so the agent never contacts your customers without your say-so. Your team sets the rules, and the agent follows them.

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What your agent can do with Instatus

  • Check the current health and details of a component on your status page during a call.
  • Open a new incident and set affected components to the right state while the caller waits.
  • Post a progress update to an open incident or maintenance window.
  • Schedule maintenance and choose whether subscribers are notified now or before it starts.
  • Look up an incident's history so the agent can give callers an accurate status.

Instatus exposes 15 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks whether the dashboard is down

  1. Caller

    Hi, is your dashboard down? I can't log in since this morning.

  2. Agent

    Let me check. The Dashboard component is showing a partial outage, and we have an open incident about it. Our team is working on a fix.

  3. Caller

    Okay. Will I get an update when it's back?

  4. Agent

    Yes. You can subscribe to our status page to get updates as they're posted. Would you like me to send you the link now?

Team lead schedules a database upgrade

  1. Caller

    Hi, it's Maya from the platform team. I need to book a database maintenance window for Saturday.

  2. Agent

    Sure, Maya. What time should it start and how long will it run?

  3. Caller

    Saturday, 2 AM to 4 AM Eastern. Affects the API component.

  4. Agent

    Got it. I've scheduled the maintenance for Saturday 2 to 4 AM Eastern on the API component. Should subscribers get a notice a day before?

Following up on an open incident

  1. Caller

    Hey, this is Tom from Brightpath. Any news on the email delays?

  2. Agent

    Hi Tom. The incident is still open. The last update, posted 40 minutes ago, says the mail queue is draining and delays are dropping.

  3. Caller

    Good. Can you add that we're monitoring it?

  4. Agent

    Done. I've posted a monitoring update to the incident. Subscribers were not notified, as you set it up.

How to connect Instatus

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Instatus

    From Integrations in the dashboard, choose Instatus and enter the connection details from your Instatus account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Instatus actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call your agent can look up component health and incident history, and post updates or open incidents. It can also act after a call, for example when a follow-up is needed.

What do I need to connect Instatus?

You need an Instatus account with access to your status page. Add your credentials in the Instatus settings from the AgentCalls dashboard, and the connection is ready to use.

Which plan includes this integration?

Integrations are included from the Growth plan.

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Put your agent to work with Instatus.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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