incident.io

Run incidents from a phone call. Your agent works in incident.io while the call is live.

incident.io is where teams manage incidents from alert to resolution. With AgentCalls connected to incident.io, your agent can answer a call from a customer or team member, look up an open incident, create a new one, or add a catalog entry for a service. It can also set up alert sources and routes so that new alerts reach the right people. Connect incident.io once from the AgentCalls dashboard using your own incident.io credentials, and your agent works in your workspace from the first call.

Start free See pricing

What your agent can do with incident.io

Look up open incidents and their status during a call, then read the current summary back to the caller
Create a new incident from a phone report, with the title, severity and affected service captured in the conversation
Add catalog entries for services, teams or components when a new one comes online
Set up alert sources, alert routes and alert attributes for new integrations

incident.io exposes 86 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer reports a checkout outage

Caller
Hi, our checkout page keeps timing out for customers. We've had three calls about it in the last ten minutes.
Agent
Thanks for flagging this. I'm opening an incident now. Which service is affected, and are you seeing errors on any particular payment method?
Caller
It's the card payments service. Mostly on the mobile app.
Agent
Got it. I've created the incident as high severity against card payments and added the three reports to the timeline. The on-call engineer has been notified.

Engineer checks an open incident

Caller
Can you tell me where the database failover incident is at?
Agent
Sure. The database failover incident opened at 9:14 this morning and is marked as monitoring. The last update says replication has caught up and the team is watching for another hour.
Caller
Good. Please add that I'll take over the follow-up at four.
Agent
Done. I've added your name as the follow-up owner with a four o'clock check-in noted on the incident.

Onboarding a new service

Caller
We just launched the reporting service in our Frankfurt region. Can you register it so it shows up for on-call?
Agent
Yes. What should I call it, and which team owns it?
Caller
Call it reporting-eu, owned by the data platform team.
Agent
Added. reporting-eu is now in your service catalog under the data platform team, so it will appear in incident routing from now on.

How to connect incident.io

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect incident.io
From Integrations in the dashboard, choose incident.io and enter the connection details from your incident.io account settings.
3
Choose the actions
In the agent editor, enable the incident.io actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

GitHubDeveloper & IT toolsGitHub is a code hosting platform for version control and collaboration, offering Git-based repository management…SupabaseSpreadsheets & databasesSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and real-time…Code InterpreterSpreadsheets & databasesCodeInterpreter extends Python-based coding environments with integrated data analysis, enabling developers to run…FirecrawlAI, search & researchFirecrawl automates web crawling and data extraction, enabling organizations to gather content, index sites, and gain…TavilyAI, search & researchTavily offers search and data retrieval solutions, helping teams quickly locate and filter relevant information from…BitbucketDeveloper & IT toolsBitbucket is a Git-based code hosting and collaboration platform supporting private and public repositories, enabling…

All Developer & IT tools integrations

Questions, answered.

Does the agent work with incident.io during the call or only after it?

During the call. Your agent can look up incidents, create them and add catalog entries while the caller is still on the line, then confirm the result out loud.

What do I need to connect incident.io?

A user account in incident.io with permission to manage incidents, and the credentials for that account from incident.io's settings. Enter them once in the AgentCalls dashboard. Integrations are included from the Growth plan.

Can the agent change alert routing?

Yes. It can create alert sources, alert routes and alert attributes. Changes take effect as soon as they are saved in incident.io, so review any routing rules you want the agent to be allowed to create.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with incident.io.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.