Start free

Verify caller identity during the call with IdentityCheck.

Connect IdentityCheck to your AgentCalls agent and it can confirm who is calling before it shares or changes anything. Your agent can check the status of an identity onboarding while the caller is on the line, look up a verification record by its reference, and list recent onboardings for your team. Use it to reduce fraud on account changes, speed up returning-customer checks, and keep your records consistent without staff manually searching a dashboard. Connect with your own IdentityCheck credentials from the tool's settings.

Start freeSee pricing

What your agent can do with Identitycheck

  • Look up the status of an identity onboarding while the caller waits on the line
  • Retrieve a specific verification configuration to confirm the rules applied to a customer
  • List onboardings filtered by status or date range for follow-up calls
  • Check that the IdentityCheck service is available before running a verification step

Identitycheck exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning customer confirms verification status

  1. Caller

    Hi, I'm calling about my account. I was asked to verify my identity last week and I want to know if it went through.

  2. Agent

    Of course. Can you give me the reference number from your verification email?

  3. Caller

    It's ONB-7731.

  4. Agent

    Thanks. Your identity check was completed on Tuesday and the status is successful. You can now change your delivery address. Is there anything else I can help with?

Inbound lookup before an account change

  1. Caller

    I need to update the phone number on my policy.

  2. Agent

    I can help with that. First I need to confirm your identity. Could you share the onboarding reference you received when you joined?

  3. Caller

    Sure, it's 4482.

  4. Agent

    Thank you, Maria. I've checked the record and it matches the verification we completed in March. What new number should I add to your policy?

Outbound follow-up on an incomplete onboarding

  1. Agent

    Hello, this is calling for Brightline Dental. We're following up because your identity verification from Thursday is still pending.

  2. Caller

    Oh, I thought I finished that already.

  3. Agent

    It looks like one step was not completed. I can take you through the remaining step now, or we can send you a new link by text. Which do you prefer?

  4. Caller

    Send me the link, please.

  5. Agent

    Done. You should receive it within a minute. Thanks, and have a good afternoon.

How to connect Identitycheck

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Identitycheck

    From Integrations in the dashboard, choose Identitycheck and enter the connection details from your Identitycheck account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Identitycheck actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

GitHubDeveloper & IT toolsGitHub is a code hosting platform for version control and collaboration, offering Git-based repository management…SupabaseSpreadsheets & databasesSupabase is an open-source backend-as-a-service providing a Postgres database, authentication, storage, and real-time…Code InterpreterSpreadsheets & databasesCodeInterpreter extends Python-based coding environments with integrated data analysis, enabling developers to run…FirecrawlAI, search & researchFirecrawl automates web crawling and data extraction, enabling organizations to gather content, index sites, and gain…TavilyAI, search & researchTavily offers search and data retrieval solutions, helping teams quickly locate and filter relevant information from…BitbucketDeveloper & IT toolsBitbucket is a Git-based code hosting and collaboration platform supporting private and public repositories, enabling…

All Developer & IT tools integrations

Questions, answered.

Does the integration work during the call or only after it?

Both. Your agent can run a lookup while the caller is on the line, such as checking an onboarding status or fetching a configuration, and it can also run actions after the call ends.

What do I need to connect IdentityCheck?

You need an active IdentityCheck account. Enter your own credentials in the IdentityCheck settings, then connect the tool from the AgentCalls dashboard. Your agent will then have access to the actions you enable.

Which AgentCalls plan includes this integration?

Tool integrations, including IdentityCheck, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Identitycheck.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing