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Developer & IT tools

Ideal Postcodes

Look up, verify and correct customer addresses during the call with Ideal Postcodes.

Connect Ideal Postcodes and your agent can find and confirm addresses while a caller is on the line. It searches UK and international addresses from a partial entry, looks up everything at a postcode, and checks an address against the official dataset so delivery details are right the first time. Lookups use your Ideal Postcodes credits, so your agent only resolves an address once the caller has picked the right one. Set it up from your AgentCalls dashboard with your own Ideal Postcodes credentials.

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What your agent can do with Ideal Postcodes

  • Turn a partial address spoken on the call into ranked suggestions, then confirm the right one
  • List every address at a UK postcode and read the options back to the caller
  • Validate and standardize GBR and USA addresses before an order or booking is saved
  • Resolve a place to its country, city or region for location-based routing

Ideal Postcodes exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a delivery address for an order

  1. Caller

    Hi, I want to make sure my order goes to the right place. It's 14 Ashwood Close, near Leeds.

  2. Agent

    Thanks, Mr. Patel. I have three matches for Ashwood Close. Is it number 14 on the Chapel Lane side, or the Park Road side?

  3. Caller

    Chapel Lane side, the one with the blue door.

  4. Agent

    Got it. The address is 14 Ashwood Close, Leeds, LS12 4QD. I've saved that as your delivery address. Shall I confirm the order for Thursday?

Finding an address from a postcode

  1. Caller

    I need to book a visit, but I only know the postcode. It's M1 2AB.

  2. Agent

    Let me pull up the addresses on that postcode. I can see twelve. Can you tell me the house number or the building name?

  3. Caller

    It's Flat 3, Piccadilly House.

  4. Agent

    Found it. Flat 3, Piccadilly House, Manchester, M1 2AB. I'll book the technician for Tuesday morning at 9:00. Does that work?

Checking a US address before a shipment

  1. Caller

    We'd like to send the sample kit to our Austin office, 900 Congress Avenue.

  2. Agent

    I'm checking 900 Congress Avenue, Austin, Texas now. The street and ZIP match, but the suite number is missing. Do you have a suite?

  3. Caller

    Yes, Suite 210.

  4. Agent

    Thanks. 900 Congress Avenue, Suite 210, Austin, TX 78701 is verified. I've added it to the shipment and will send you a confirmation by email.

How to connect Ideal Postcodes

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Ideal Postcodes

    From Integrations in the dashboard, choose Ideal Postcodes and enter the connection details from your Ideal Postcodes account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Ideal Postcodes actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Ideal Postcodes during the call or after it?

During the call. Your agent can search, look up and validate addresses while the caller is still on the line, then save the confirmed address to the record or booking. It can also run checks after the call if you set up a follow-up.

What do I need to connect Ideal Postcodes?

An Ideal Postcodes account with its own credentials, and a sign-in to the AgentCalls dashboard. Enter your Ideal Postcodes credentials under the tool settings and your agent will be ready to use them on your next call.

Which AgentCalls plan includes this integration?

Integrations are included from the Growth plan. Ideal Postcodes lookups are billed by Ideal Postcodes against your own credits, so check your usage in that account.

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Put your agent to work with Ideal Postcodes.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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