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Developer & IT tools

IBM X-Force Exchange

Give your agent live threat intelligence lookups on IBM X-Force Exchange during calls.

Connect IBM X-Force Exchange to AgentCalls and your agent can check security intelligence while it talks. It can look up URL and IP reputation categories, read your team's latest public collections, and confirm account details. Use it for businesses that field security questions from clients, partners or their own staff and need a fast, accurate answer on the phone.

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What your agent can do with IBM X-Force Exchange

  • Look up URL and IP reputation categories during a call
  • Read the latest public threat collections and summarise them for the caller
  • Check your IBM X-Force Exchange profile and membership details
  • Confirm the API version and service status before a support call
  • Explain available classification categories in plain language

IBM X-Force Exchange exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks whether a link is safe

  1. Caller

    Hi, one of our staff got an email with a link to a site called secure-invoice-pay.net. Can you tell me if it's safe?

  2. Agent

    Thanks for calling. I can check that domain against IBM X-Force Exchange now. One moment, please.

  3. Agent

    The site is classified under phishing and newly registered domains. I recommend your team does not open it and reports the email to your IT lead.

  4. Caller

    Okay, thank you. I'll pass that on right away.

Partner asks for the latest public threat collections

  1. Caller

    Do you have anything new published on ransomware activity this month?

  2. Agent

    Let me pull the latest public collections from IBM X-Force Exchange.

  3. Agent

    There are three new collections from this week. The most recent covers a credential-stealing campaign targeting logistics firms. Should I send the links to your email?

  4. Caller

    Yes, please send them to ops@brightharbor.co.

Analyst follow-up on an IP address

  1. Caller

    Hi, this is Dana Ortiz from Keystone Security. I'm calling about the IP 203.0.113.45 that was flagged last Tuesday.

  2. Agent

    Hi Dana. I'll check the IP reputation category for that address in IBM X-Force Exchange.

  3. Agent

    It is currently listed under scanning and brute-force activity. The last update was yesterday at 4:15 PM.

  4. Caller

    Perfect, that matches what we saw. Thanks for checking.

How to connect IBM X-Force Exchange

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect IBM X-Force Exchange

    From Integrations in the dashboard, choose IBM X-Force Exchange and enter the connection details from your IBM X-Force Exchange account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the IBM X-Force Exchange actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the integration work during the call or after it?

Both. Your agent can run a lookup while the caller is on the line, and it can log the result or send a follow-up message once the call ends.

What do I need to connect IBM X-Force Exchange?

You need an IBM X-Force Exchange account. Copy your credentials from the tool's settings, then sign in to the AgentCalls dashboard and connect it under tools.

Which AgentCalls plan includes this integration?

Tool integrations are included from the Growth plan. Lower plans can upgrade at any time from the dashboard.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with IBM X-Force Exchange.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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