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Give your Wi-Fi guests a voucher or account by phone, with HotspotSystem.

Connect HotspotSystem and your agent can work with your public Wi-Fi network while it talks to callers. It can look up a customer or subscriber, check which guests have used a location, and generate a single-use access voucher for a caller who needs internet access at a specific site. Your agent pulls only what the call needs, so staff don't have to switch screens. Connect your HotspotSystem account in the AgentCalls dashboard and it is ready to use on your numbers.

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What your agent can do with Hotspotsystem

  • Generate a single-use Wi-Fi voucher for a caller at a specific location
  • Look up a customer or subscriber by name or details during the call
  • List customers or subscribers for a particular location
  • Check recent MAC-based transactions when a guest reports a login problem
  • Confirm the service is reachable before the agent quotes a time

Hotspotsystem exposes 19 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Guest asks for Wi-Fi access at the cafe

  1. Caller

    Hi, I'm at your Riverside branch and I can't get on the guest Wi-Fi. Can you help?

  2. Agent

    Of course. I can issue you a single-use access voucher for Riverside right now. Can I take your mobile number so I can send it to you?

  3. Caller

    Sure, it's 07700 900418.

  4. Agent

    Thanks. Your voucher is on its way by text. Enter the code on the sign-in page and you'll be connected.

Customer checks their account details

  1. Caller

    Hi, this is Dana Okafor. I think my Wi-Fi subscription at the Eastside location has lapsed.

  2. Agent

    Let me find your account. Could you confirm the email address you signed up with?

  3. Caller

    It's dana.okafor@mail.com.

  4. Agent

    Thanks, Dana. I can see your subscription at Eastside. It is active until 30 June, so you should still be connected. Do you want me to note a question for the team?

Follow-up on a login problem

  1. Agent

    Hello, this is calling from the Harbor Lounge. We saw a sign-in issue on your device last night. Is the Wi-Fi working for you now?

  2. Caller

    No, it still asks me to log in again every time.

  3. Agent

    I'm sorry about that. I'll check your recent transactions and get the team to look into it. You'll hear back by tomorrow morning.

  4. Caller

    Great, thank you.

How to connect Hotspotsystem

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Hotspotsystem

    From Integrations in the dashboard, choose Hotspotsystem and enter the connection details from your Hotspotsystem account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Hotspotsystem actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up customers, check locations and generate a voucher while the caller is on the line. It can also use the tool later for follow-up calls.

What do I need to connect HotspotSystem?

You need an account with HotspotSystem and your own credentials for it. Enter them in your AgentCalls dashboard under tools, then choose the locations your agent should use.

Which plan includes this integration?

Integrations are included from the Growth plan onward.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Hotspotsystem.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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