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Let your agent check and fix webhook events in Hookdeck during a call.

Connect Hookdeck to AgentCalls and your voice agent can look up webhook events, retry failed deliveries, and cancel retries that are no longer needed. Useful for developer-led teams and SaaS companies whose customers call about failed integrations. The agent works from the Hookdeck account you connect, using the permissions you set. Changes are logged in Hookdeck as usual.

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What your agent can do with Hookdeck

  • Look up the status of a webhook event by its ID or reference during the call
  • Retry a failed event so it is delivered to your endpoint again
  • Cancel scheduled retries for an event that should not be re-sent
  • Bookmark an event so your team can review it later

Hookdeck exposes 105 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks why an order update never arrived

  1. Caller

    Hi, I placed an order yesterday but my system never got the shipping update. Can you check?

  2. Agent

    Sure. Can I get the order reference or the event ID from your confirmation email?

  3. Caller

    It's ORD-48213.

  4. Agent

    I can see the shipping event for ORD-48213 failed twice because your endpoint returned a timeout. I've queued a retry now. It should land in the next few minutes.

Developer wants failed events retried after a deploy

  1. Caller

    We pushed a fix to our webhook handler this morning. Can you retry the failed events from the last two hours?

  2. Agent

    I can run a bulk retry on failed events from the last two hours. Should I include all event types or only payment events?

  3. Caller

    Only payment events, please.

  4. Agent

    Done. 37 payment events are queued for retry. I'll stop the retry if any of them fail again.

Outbound call to stop noisy retries for a customer

  1. Agent

    Hello, this is AgentCalls calling on behalf of Northline Software. Is this a good time to talk about your webhook retries?

  2. Caller

    Sure, we keep getting the same event retried every few minutes.

  3. Agent

    Thanks. I can cancel the scheduled retries for that event so it stops firing until your team fixes the endpoint. Do you want me to go ahead?

  4. Caller

    Yes, please cancel them.

  5. Agent

    Scheduled retries for that event are cancelled. Your team can retry it manually once the endpoint is ready.

How to connect Hookdeck

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Hookdeck

    From Integrations in the dashboard, choose Hookdeck and enter the connection details from your Hookdeck account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Hookdeck actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work during the call or after it?

Both. During a call your agent can look up events and run actions such as retries or cancellations. It can also follow up later through an outbound call when you ask it to.

What do I need to connect Hookdeck?

You need a Hookdeck account. Copy the credentials from Hookdeck's settings and add them in your AgentCalls dashboard. Connection takes a few minutes.

Which AgentCalls plan includes Hookdeck?

Tool integrations, including Hookdeck, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Hookdeck.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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