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Connect HoneyHive so your agent can check evaluation data and log calls during a phone call.

HoneyHive is an AI observability and evaluation platform that helps teams build reliable AI applications. Connect your HoneyHive account and your agent can look up datasets and datapoints, add new examples to a dataset, and record model and tool events from a live call. Your team sees each call in HoneyHive alongside the rest of its AI work, without anyone opening a dashboard. Connect with your own HoneyHive credentials from the tool's settings, then sign in to AgentCalls to turn it on for your number.

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What your agent can do with Honeyhive

  • Look up datasets and datapoints by ID while a caller is on the line
  • Add new datapoints to a dataset from questions and answers gathered on a call
  • Log model events and tool events for each call so your team can review it in HoneyHive
  • Mark an evaluation run as completed after a manual review call is finished

Honeyhive exposes 42 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks about a logged issue

  1. Caller

    Hi, I'm calling about the dataset we shared last week. Can you tell me how many examples it has?

  2. Agent

    Sure. Give me one moment while I look up the dataset in your HoneyHive project.

  3. Agent

    The Support Replies dataset has 348 datapoints. The last one was added on Tuesday.

  4. Caller

    Perfect, thanks. Can you add the refund question I just gave you to that dataset?

  5. Agent

    Done. I've added it as a new datapoint with the answer you provided.

Inbound call that gets logged for review

  1. Caller

    I want to check how the new onboarding assistant handled my call yesterday.

  2. Agent

    I can help with that. I'll pull up the call and log the events for your team to review.

  3. Agent

    I've logged the model events and the booking tool call from yesterday's conversation to HoneyHive under the onboarding project.

  4. Caller

    Great. Can your team see that the appointment was booked correctly?

  5. Agent

    Yes, the booking tool event shows the time and the confirmation that was sent.

Outbound follow-up after a review

  1. Agent

    Hello, this is Sam calling from Brightside Dental. Is this a good time to talk about your review survey?

  2. Caller

    Sure, go ahead.

  3. Agent

    Thanks. We're finishing the review of this week's call samples, and I'd like to confirm your feedback before we close it.

  4. Caller

    The answers were fine, but the wait time question was unclear.

  5. Agent

    Understood. I'll note that and mark the evaluation run as completed in HoneyHive. Thanks for your time.

How to connect Honeyhive

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Honeyhive

    From Integrations in the dashboard, choose Honeyhive and enter the connection details from your Honeyhive account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Honeyhive actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up datasets and add datapoints while the caller is on the line. Model and tool events can be logged during the call or after it ends.

What do I need to connect HoneyHive?

You need a HoneyHive account with access to the project you want to use. Add your credentials from the HoneyHive settings, then sign in to the AgentCalls dashboard to connect them.

Which plan includes this integration?

HoneyHive is included from the Growth plan.

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Put your agent to work with Honeyhive.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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