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Give your agent memory of every caller. Honcho keeps context across calls.

Connect Honcho to AgentCalls and your voice agent can remember who each caller is and what they discussed before. During a call it can look up a caller's history, check what they previously asked, and store new facts it learns, such as a preferred contact time or a product they own. Your agent can also save the messages from each call into a session, so the next conversation picks up where the last one ended. Connect your Honcho account from its settings, and your agent starts using that memory on its next call.

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What your agent can do with Honcho

  • Look up what a caller has said or asked in earlier calls
  • Store new facts about a caller, such as preferences or product details
  • Save each call's messages to a session for continuity
  • Answer questions about a customer using their learned profile
  • Create and manage peers and sessions for each caller

Honcho exposes 16 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning customer asks about an earlier request

  1. Caller

    Hi, it's Maria Lopez. I called last week about the gym membership upgrade.

  2. Agent

    Welcome back, Maria. I can see that you asked about moving to the annual plan and wanted the start date pushed to the first of next month. Is that still what you want?

  3. Caller

    Yes, exactly. Can you confirm it's been set up?

  4. Agent

    It's noted on your account. I've also saved that you prefer calls in the afternoon, so we'll reach out then if anything changes.

Caller returns and the agent remembers the product

  1. Caller

    Hello, my boiler is making a clicking noise again.

  2. Agent

    Thanks for calling back, James. Last time you told us it was the older Ferrand model installed in March. Is it the same unit?

  3. Caller

    Yes, same one. The technician fixed the valve but now it's clicking.

  4. Agent

    Understood. I've added that to your history so the technician sees the full picture, and I can book a visit for Thursday between nine and noon.

Follow-up call about a quote

  1. Agent

    Hi, this is calling from the Brightside Dental team for David Chen. Do you have a minute to talk about your cleaning appointment?

  2. Caller

    Sure, I wasn't sure which day I'd chosen.

  3. Agent

    You mentioned on your last call that Tuesdays after two o'clock work best. I have Tuesday the fourteenth at two thirty open. Shall I hold that for you?

  4. Caller

    Yes, please do that.

How to connect Honcho

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Honcho

    From Integrations in the dashboard, choose Honcho and enter the connection details from your Honcho account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Honcho actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Honcho work during the call or after it?

Both. During a call your agent can look up a caller's history and store new facts as they come up. After a call, the messages can be saved to a session so the next conversation has context.

What do I need to connect Honcho?

You need an account with Honcho. Copy your credentials from the Honcho settings, then sign in to the AgentCalls dashboard and add Honcho under tools. Integrations are included from the Growth plan.

Will my callers' data stay in my control?

Memory is stored in your own Honcho workspace under the credentials you provide. You can delete a session or a peer from Honcho at any time.

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Put your agent to work with Honcho.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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