Human Approval - HITL Platform

Put a human in the loop. Approvals and reviews for your agent's calls, through Human Approval - HITL Platform.

Your agent can ask a person before it acts. With Human Approval - HITL Platform connected, your agent creates an approval request during a call, sends it to the right reviewers, and reports back when someone has responded. Before it asks, it can check that the loop has active reviewers. If a request is no longer needed, the agent can cancel it. Your team keeps control of sensitive decisions, and the caller keeps moving.

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What your agent can do with Human Approval - HITL Platform

Create an approval request and send it to active reviewers in a loop during the call
Check whether a loop has active reviewers before asking for approval
Look up the status and human response of a pending approval request
Cancel a pending approval request that is no longer needed
Confirm account status and remaining request allowance before creating a request

Human Approval - HITL Platform exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Refund approval during a support call

Caller
I was charged twice for my order last Tuesday. Can I get one of them back?
Agent
I can help with that. A refund over fifty dollars needs manager approval. I'm sending the request to your support leads now, one moment.
Agent
The request is with the team. I'll confirm the moment someone approves it. Can I take the best number to reach you?

Booking change needing staff sign-off

Caller
Can I move my Saturday appointment to the following Monday at ten?
Agent
Monday at ten is open, but moving a block that has already been confirmed needs a quick sign-off from our front desk. Shall I request it?
Caller
Yes please.
Agent
Done. The front desk has the request. You will get a text as soon as it is approved.

Follow-up on a pending approval

Caller
Hi, I called yesterday about the price change for my quote. Any news?
Agent
Let me check. Your request was sent to the pricing review loop this morning and it is still pending. I'm sorry for the wait.
Agent
The reviewer has approved the revised quote of 1,240 dollars. I'll email the updated document to you now.

How to connect Human Approval - HITL Platform

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Human Approval - HITL Platform
From Integrations in the dashboard, choose Human Approval - HITL Platform and enter the connection details from your Human Approval - HITL Platform account settings.
3
Choose the actions
In the agent editor, enable the Human Approval - HITL Platform actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can create an approval request while the caller is on the line, then check its status later in a follow-up call or message.

What do I need to connect Human Approval - HITL Platform?

You need an account with Human Approval - HITL Platform. Copy the credentials from its settings and add them in the AgentCalls dashboard under Tools. Your loops and reviewers stay in that account.

Which plan includes this integration?

Tool integrations, including Human Approval - HITL Platform, are included from the Growth plan.

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Put your agent to work with Human Approval - HITL Platform.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.