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Let your agent create contacts and tag them with labels during calls with Heyy.

Heyy connects your business messaging across WhatsApp, SMS, Messenger and Instagram. With Heyy connected, your agent can create a contact for a new caller, record their details, and add labels so your team knows where they came from. Your agent can also check the custom attributes you track, such as preferences or customer segments, and use them when it speaks to the caller. Everything the agent saves shows up in your Heyy inbox straight away.

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What your agent can do with Heyy

  • Create a new contact in Heyy with name, email and phone number while on the call
  • Label contacts by source, service or sales stage as the call happens
  • Add custom attributes such as preferences, customer segment or account ID
  • Check which contact attributes exist so the agent records the right fields
  • Remove outdated labels or attributes when your team changes its setup

Heyy exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

New caller becomes a contact

  1. Caller

    Hi, I'm calling about your spring menu. My name is Daniel Okafor.

  2. Agent

    Welcome, Daniel. Can I take your email so we can send the menu and reservation options?

  3. Caller

    Sure, it's daniel.okafor@mail.com.

  4. Agent

    Thanks. I've saved you as a new contact and tagged you as a website inquiry. Our team will reach you on WhatsApp.

Returning customer with a preference

  1. Caller

    Hello, this is Priya Raman. I'd like to book a table for Friday evening.

  2. Agent

    Good to hear from you, Priya. I see you're on our list. I've noted that you prefer a window seat and a vegetarian menu.

  3. Caller

    That's right. Around 7:30 for two.

  4. Agent

    I've added Friday at 7:30 for two with a window seat to your contact notes. You'll get a confirmation on WhatsApp shortly.

Outbound follow-up to a lead

  1. Agent

    Hi, this is the team at Brightline Dental calling for Marcus Hale. Is now a good time for a quick chat?

  2. Caller

    Yes, I asked about teeth whitening last week.

  3. Agent

    Thanks, Marcus. I've tagged you as a whitening lead and recorded that you're free on weekday mornings. We'll follow up with a message to confirm a time.

How to connect Heyy

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Heyy

    From Integrations in the dashboard, choose Heyy and enter the connection details from your Heyy account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Heyy actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after?

Both. Your agent can create contacts, add labels and set attributes while the call is in progress. You can also use it in follow-ups after the call ends.

What do I need to connect Heyy?

You need a Heyy account and its credentials from your Heyy settings. Sign in to the AgentCalls dashboard and connect Heyy under Tools. Your agent then works with the contacts in your account.

Which plan includes Heyy?

Integrations, including Heyy, are included from the Growth plan.

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Put your agent to work with Heyy.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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