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Give your agent live maps, addresses and routes for HERE on every call.

HERE gives your AgentCalls agent location answers while the caller is on the line. Your agent can find a business or address from a spoken description, turn a street address into exact coordinates, look up places nearby, and work out driving routes. Callers get directions, a travel time, or the closest option without waiting for a follow-up. Connect your own HERE account from the tool settings in your AgentCalls dashboard.

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What your agent can do with HERE

  • Find places and addresses from a spoken description, near the caller's location
  • Turn a street address into coordinates and confirm it is correct
  • Look up nearby places by category, such as pharmacies, restaurants or fuel stations
  • Calculate a driving route with an estimated travel time and distance
  • Suggest completions for a partial place name while the caller speaks

HERE exposes 98 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: finding the nearest pharmacy

  1. Caller

    Hi, I'm near the Oak Street exit. Is there a pharmacy open nearby?

  2. Agent

    Yes. The closest one is Riverside Pharmacy, about 400 metres from you on Oak Street. Would you like directions or the opening hours?

  3. Caller

    Directions, please. I'm driving.

  4. Agent

    It is about a 3 minute drive. Take the next left onto Oak Street and it is on your right beside the bakery.

Inbound: confirming a delivery address

  1. Caller

    I want a sofa delivered to 48 Harbour Road, Bristol.

  2. Agent

    Let me check that address. I have 48 Harbour Road, Bristol BS1. Is the postcode correct?

  3. Caller

    Yes, that's right. Is that within your delivery area?

  4. Agent

    Thank you. That address is inside our delivery zone. I can book the Thursday morning slot for you now.

Outbound: travel time for a site visit

  1. Agent

    Good afternoon Maria, this is Alex from Northgate Repairs. I'm calling about your 2:00 boiler check.

  2. Caller

    Yes, I'm expecting you. How long will it take you to get here?

  3. Agent

    I'm leaving the Westfield depot now. Based on current traffic the drive is about 22 minutes, so I'll arrive around 2:20.

  4. Caller

    That's fine, thanks for letting me know.

How to connect HERE

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect HERE

    From Integrations in the dashboard, choose HERE and enter the connection details from your HERE account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the HERE actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

It works during the call. Your agent can look up places, addresses and routes while the caller is on the line, and it can also run lookups in follow-up calls.

What do I need to connect HERE?

You need your own HERE account and its credentials. Enter them in the HERE settings in your AgentCalls dashboard, then choose which actions your agent can use.

Which plan includes HERE?

Tool integrations, including HERE, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with HERE.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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