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Helpwise on your phone line: your agent reads and updates customer conversations while it talks.

Connect Helpwise and your AgentCalls agent can work inside the same customer inbox your team already uses. While a caller is on the line, the agent can look up their past conversations, add a note with what was discussed, and route the case to the right team. Your team sees every call logged against the customer's conversation, so nothing gets lost between phone and email or chat. You connect Helpwise once with your own account credentials from its settings, and the agent uses the actions your plan allows.

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What your agent can do with Helpwise

  • Look up a caller's existing conversations before the agent answers
  • Add a note to the conversation with a summary of the call
  • Route a conversation to the right Helpwise team
  • Create a webhook so new messages can trigger follow-up calls
  • Clean up outdated contacts or conversations on your instruction

Helpwise exposes 37 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning customer asks about an open order

  1. Caller

    Hi, I'm calling about the order I placed last week. Is there any update?

  2. Agent

    Of course. Can I take your name and email so I can find your account?

  3. Caller

    Sarah Mitchell, sarah.mitchell@example.com.

  4. Agent

    Thanks, Sarah. I can see an open conversation from Tuesday about a delayed delivery. I've added a note that you called today and I've sent it to the shipping team for a same-day reply.

Callback request routed to sales

  1. Caller

    I'd like someone to call me about the premium plan. I'm in Manchester.

  2. Agent

    I can arrange that. What's the best number to reach you on?

  3. Caller

    07700 900123, after 3 pm would be best.

  4. Agent

    Noted. I've added a note with your number and preferred time, and passed the request to the Sales team in Helpwise. Someone will reach you today after 3 pm.

Outbound follow-up on a support ticket

  1. Agent

    Hello, this is calling from the support team about your refund request for 240 dollars. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    The refund was approved this morning and should appear on your card within five business days. I've added this update to your conversation so the team has the record.

  4. Caller

    Great, thank you.

How to connect Helpwise

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Helpwise

    From Integrations in the dashboard, choose Helpwise and enter the connection details from your Helpwise account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Helpwise actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Helpwise during the call or only afterward?

Both. During a call the agent can look up conversations and add notes in real time. It can also create records and send follow-ups after the call ends.

What do I need to connect Helpwise?

You need an active Helpwise account. Sign in to the AgentCalls dashboard, open Integrations, and connect Helpwise using your credentials from Helpwise's settings.

Which plan includes this integration?

Integrations are included from the Growth plan onward.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Helpwise.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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