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Give your phone agent live routes, travel times and addresses from GraphHopper.

Connect GraphHopper to AgentCalls and your agent can answer travel questions while on the phone. It can geocode an address to coordinates, estimate drive or delivery times to a site, check which areas are reachable within a set time, and build a route for a dispatch team. Callers get real figures instead of guesses, and your team gets the route details logged after the call. Connect your GraphHopper account from the tool settings to get started.

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What your agent can do with GraphHopper

  • Look up a street address and confirm it on the map during the call
  • Quote drive time and distance from your depot to a customer
  • Check which postcodes or areas a technician can reach within 30 minutes
  • Plan a multi-stop route for the next day and send it to your dispatcher

GraphHopper exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Delivery window check

  1. Caller

    Hi, I'm ordering a sofa. Can you deliver to 14 Harbour Road, Bristol, before 5 pm on Thursday?

  2. Agent

    Let me check that address and the drive time from our warehouse. One moment.

  3. Agent

    Harbour Road is about 25 minutes from our warehouse. Thursday morning slots are free, and the 2 to 4 pm window is also open.

  4. Caller

    Morning works. Please book it.

  5. Agent

    Booked for Thursday, 9 to 11 am. You'll get a confirmation text shortly.

Technician coverage question

  1. Caller

    Do you cover Al Khobar and Dammam for emergency pump repairs?

  2. Agent

    We do. Let me check how far our nearest technician is from there.

  3. Agent

    Our van based in Dammam can reach both areas within 35 minutes. Would you like me to book the earliest visit?

  4. Caller

    Yes, today if possible.

  5. Agent

    I have a 3 pm slot today. I'll note your location and send it to the dispatcher now.

Next-day route follow-up

  1. Agent

    Hello, this is a follow-up on your Friday installs. Is the Oak Lane site still on the list?

  2. Caller

    Yes, but can you put it after the Maple Street visit? We have a school run at noon.

  3. Agent

    That works. I've re-sequenced the route so Maple Street comes first. The total drive time drops by about 10 minutes.

  4. Caller

    Perfect, thank you.

How to connect GraphHopper

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect GraphHopper

    From Integrations in the dashboard, choose GraphHopper and enter the connection details from your GraphHopper account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the GraphHopper actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or only after?

Both. Your agent can look up addresses, drive times and route options while the caller is on the line. It can also run route plans in the background and log the results once the call ends.

What do I need to connect GraphHopper?

You need a GraphHopper account with its own credentials. Sign in to the AgentCalls dashboard, open the tools section, and connect GraphHopper using those credentials.

Which plan includes GraphHopper?

Tool integrations, including GraphHopper, are included from the Growth plan.

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Put your agent to work with GraphHopper.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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