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AI, search & research

Google Cloud Vision

Connect Google Cloud Vision to your agent for reading and checking images during calls.

Connect Google Cloud Vision to AgentCalls and your agent can look up product images, check reference images and read text from photos while a caller is on the line. Use it to confirm a product a customer describes, pull up the right catalog item, or verify an image a caller sends you. Your agent can also register and update products and their images, so new stock shows up for future matches without anyone logging in. Connect with your own credentials from the Google Cloud Vision settings, and your agent works inside the tools you already run.

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What your agent can do with Google Cloud Vision

  • Look up a product by name or resource ID and read back its details during a call
  • Create a new product and add reference images after a caller or staff member describes it
  • Check which product sets and locations are available before a call routes to a specific catalog
  • Import reference images in bulk from a CSV in your Cloud Storage bucket after hours
  • Remove a discontinued product and its reference images once you confirm it

Google Cloud Vision exposes 29 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Confirming a product a caller describes

  1. Caller

    Hi, I'm looking for the blue ceramic planter with the white rim you had in the window last spring.

  2. Agent

    Let me check our catalog. I've found it, the Coastal Ceramic Planter in medium, blue glaze, white rim. We have eight in stock. Would you like me to hold two for you?

  3. Caller

    Yes, two please. Can you put them under Dana Reyes?

  4. Agent

    Done. Two Coastal Ceramic Planters are held for Dana Reyes until five this evening.

Adding a new product during a call

  1. Caller

    We just got a new run of the brass desk lamps. Can you add them so the team can find them?

  2. Agent

    Sure. What is the product name, and do you have a photo I can attach?

  3. Caller

    Call it the Arc Brass Desk Lamp. The photo is on the shared drive under lamps, file arc-brass-02.

  4. Agent

    Got it. I've created the Arc Brass Desk Lamp in the catalog and added the reference image. It is ready for matching from now on.

Following up on a bulk catalog update

  1. Agent

    Hi Marcus, this is Riverside Furnishings calling about the image import you requested. The import finished overnight.

  2. Caller

    Good. How many images went through?

  3. Agent

    Three hundred and twelve reference images were added across the seasonal product sets. Eleven rows had errors, and I've listed them in your dashboard for review.

  4. Caller

    Thanks, I'll look at those rows this afternoon.

How to connect Google Cloud Vision

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Google Cloud Vision

    From Integrations in the dashboard, choose Google Cloud Vision and enter the connection details from your Google Cloud Vision account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Google Cloud Vision actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Google Cloud Vision during the call or after it?

Both. During a call your agent can look up products and check catalog details in real time. After a call it can also log what was added or changed, so your records stay current.

What do I need to connect Google Cloud Vision?

You need a Google Cloud project with Vision AI enabled and credentials from its settings. Sign in to the AgentCalls dashboard, open Integrations, and enter those credentials to connect.

Which plan includes this integration?

Tool integrations, including Google Cloud Vision, are included from the Growth plan onward.

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Put your agent to work with Google Cloud Vision.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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