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Manage Google Workspace users and groups by phone, with Google Admin on your side of the call.

Connect Google Admin to AgentCalls and your agent can look up Google Workspace users and groups while it talks to a caller. It can check a staff member's details, list who is in a group, add a user to a team, or create a new account and email alias. Your agent works from the access you give it, so it only changes what your admin account can change. Use it for quick IT requests that come in by phone when you are away from the console.

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What your agent can do with Google Admin

  • Look up a Google Workspace user's details and status during a call
  • List members of a group and confirm who belongs to a team
  • Create a new Google Workspace user or group from a verbal request
  • Add an email alias to a user or add a user to a group with a set role

Google Admin exposes 14 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Staff member locked out of a shared group

  1. Caller

    Hi, this is Dana Whitfield. I was just added to the sales team but I can't see the shared folder.

  2. Agent

    Thanks for calling, Dana. Let me check your account. Can you confirm your work email address?

  3. Caller

    It's dana.whitfield@brightlanecafe.com.

  4. Agent

    Got it. You're not yet a member of the sales group. I can add you now as a member. Should I go ahead?

  5. Caller

    Yes, please.

  6. Agent

    Done. You're in the sales group. The folder should appear within a few minutes.

New hire account request

  1. Caller

    Morning, it's Omar Haddad from the Dubai office. We have a new starter, Lina Farouk, starting Monday.

  2. Agent

    Good morning, Omar. I can set up her account now. What email address should it use?

  3. Caller

    lina.farouk@northgatelogistics.ae, and please add her to the operations group.

  4. Agent

    I've created her user and added her to operations as a member. She'll receive her sign-in details by the usual route.

  5. Caller

    Perfect, thank you.

Confirming group membership after hours

  1. Caller

    Hello, I'm calling for Priya at the clinic. Can you tell me who is currently in the front-desk group?

  2. Agent

    Of course. The front-desk group has four members: Priya Nair, Tom Ellis, Sana Mir, and Greg Owens.

  3. Caller

    Great, Greg left last week. Can you remove him?

  4. Agent

    I can't remove members on this line, but I've noted the request for your admin to take it from the console first thing tomorrow.

How to connect Google Admin

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Google Admin

    From Integrations in the dashboard, choose Google Admin and enter the connection details from your Google Admin account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Google Admin actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Google Admin during the call or after it?

During the call. Your agent can look up users and groups and make changes while the caller is on the line, within the permissions of the account you connect.

What do I need to connect Google Admin?

A Google Workspace admin account with the right privileges. Sign in to the AgentCalls dashboard, open Tools, choose Google Admin and follow the steps to connect with your own credentials.

Which plan includes this integration?

Tool integrations, including Google Admin, are included from the Growth plan.

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Put your agent to work with Google Admin.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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