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Developer & IT tools

Google Address Validation

Check and standardize customer addresses while your agent is on the phone.

Callers often give addresses that are incomplete or misspelled. With Google Address Validation connected, your agent checks the address during the call, returns a standardized version, and confirms whether it can be delivered to. Your agent reads the corrected address back to the caller before saving it. Connect your Google Cloud account from the AgentCalls dashboard to get started.

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What your agent can do with Google Address Validation

  • Validate an address spoken during the call and return a standardized version
  • Confirm whether an address is deliverable or needs a correction
  • Read the corrected address back to the caller to confirm before saving it
  • Return the geocode so you can match the address to a service area

Google Address Validation exposes 2 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Delivery address for a new order

  1. Caller

    I'd like the order delivered to 42 Mercer St, Jersey City, New Jersey.

  2. Agent

    Thanks. I've checked that address. The standard form is 42 Mercer Street, Jersey City, NJ 07302. Is that correct?

  3. Caller

    Yes, that's the one.

  4. Agent

    Perfect. I've saved it to your order. Delivery is scheduled for Thursday morning.

Service visit outside the coverage area

  1. Caller

    Can someone come to 18 Harbour Road, Bristol, this week?

  2. Agent

    Let me check that address. I'm getting a match for 18 Harbour Road in Bristol, BS1. Our engineers cover that area, so I can book you in.

  3. Caller

    Great, do you have anything on Friday?

  4. Agent

    Yes, Friday at 10:30 or 2:00 pm. Which suits you?

Following up on a delivery address

  1. Agent

    Hello, this is calling from Northwind Supplies about your delivery on Tuesday. The address we have is 7 Al Wasl Road, Dubai. Can you confirm the building number?

  2. Caller

    It's building 9, not 7.

  3. Agent

    Thank you. I've checked it and updated the address to 9 Al Wasl Road, Dubai. Your delivery window stays the same.

How to connect Google Address Validation

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Google Address Validation

    From Integrations in the dashboard, choose Google Address Validation and enter the connection details from your Google Address Validation account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Google Address Validation actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

It works during the call. Your agent validates the address as the caller speaks it and reads the corrected version back before the call ends.

What do I need to connect it?

A Google Cloud account with the Address Validation API enabled. Sign in from the AgentCalls dashboard, choose Google Address Validation, and connect with your credentials from the tool's settings.

Which plan includes it?

Tool integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Google Address Validation.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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