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Run ping, traceroute and DNS checks from probes worldwide, during a call.

Globalping is a global network of probes for running ping, traceroute and DNS tests from locations around the world. Connect your Globalping account and your agent can start a measurement, check its results, and see which probes are online. Useful when a caller reports that a site is slow or unreachable from their region. Your agent can run the test, read back the result, and tell the caller what it found, or log it for your technical team.

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What your agent can do with Globalping

  • Start ping, traceroute or DNS checks from chosen countries, cities or networks
  • Read back the status and per-probe results of a measurement during the call
  • List which probes are online in a given location before running a test
  • Check whether the Globalping service is available before starting a test
  • Log the outcome of a check so your team can follow up

Globalping exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer reports a slow website from Germany

  1. Caller

    Hi, our checkout page keeps timing out for customers in Berlin. Can someone look at it?

  2. Agent

    Sure. I'm running a ping and traceroute to your checkout domain from probes in Berlin now.

  3. Agent

    The results are back. Packet loss is around 18 percent at the third hop, which points to a network issue on the carrier side, not your server.

  4. Caller

    Good to know. Can you send that to our tech lead?

  5. Agent

    Done. I've logged the traceroute and sent it to your tech lead, Sara, with a note about the Berlin location.

Verifying a DNS change before a launch

  1. Caller

    We changed our DNS records this morning. Are they resolving correctly yet?

  2. Agent

    Let me run a DNS check from probes in London, Chicago and Dubai.

  3. Agent

    London and Chicago return the new address. Dubai still returns the old one, so the change hasn't fully propagated there yet.

  4. Caller

    Okay, so we should wait a few more hours before the launch?

  5. Agent

    That's my recommendation. I can run the check again at 3 pm and call you back with the result.

Outbound follow-up after an outage

  1. Agent

    Hi Omar, this is calling from Northwind Hosting. You reported an outage on your store around 9 am yesterday.

  2. Caller

    Yes, it was down for about an hour. Is it fixed?

  3. Agent

    We ran connectivity checks from eight locations this morning, and all of them now reach your store without errors.

  4. Caller

    That's a relief. Thanks for checking.

  5. Agent

    Of course. I've noted the call in your ticket. Have a good afternoon.

How to connect Globalping

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Globalping

    From Integrations in the dashboard, choose Globalping and enter the connection details from your Globalping account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Globalping actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can start a measurement and read the results during a live call. It can also run checks after a call, for example when a caller asks you to look into something and get back to them.

What do I need to connect Globalping?

You need a Globalping account. Add your Globalping credentials in the tools section of your AgentCalls dashboard, and the agent can use the connection from there.

Which plan includes this integration?

Tool integrations, including Globalping, are included from the Growth plan.

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Put your agent to work with Globalping.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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