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Connect Gladia so your agent can transcribe and look up recordings during a call.

Gladia turns speech into text, quickly and accurately. Connect your Gladia account to AgentCalls and your agent can start live transcription sessions, submit recordings for transcription, and check the status or results of past jobs. Your agent can use this to confirm what was said on a previous call, pull the transcript of a recorded message, or review open transcription jobs for your team. Connect with your own credentials from Gladia's settings, and the agent works only within the account you choose.

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What your agent can do with Gladia

  • Check the status and transcript of a pre-recorded transcription job during a call
  • Submit a recorded audio file for transcription and follow up when results are ready
  • Start a live transcription session for a call that needs a written record
  • List recent live and pre-recorded jobs to answer questions about past conversations
  • Upload an audio or video file to Gladia when a recording needs to be transcribed

Gladia exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a transcript of a recorded message

  1. Caller

    Hi, I left a voicemail about our Tuesday delivery and I want a written copy of what I said.

  2. Agent

    Sure, I can find that for you. Can I get the name on the account or the date you called?

  3. Caller

    It's Rania Haddad, the call was Tuesday around ten in the morning.

  4. Agent

    Thanks. I found the recording and the transcript is ready. Would you like me to email it to rania@haddadfoods.com?

Checking on a transcription job

  1. Caller

    Did the transcript for the Henderson interview get finished yet?

  2. Agent

    Let me check. Yes, it finished at 3:40 this afternoon and it's 18 minutes long.

  3. Caller

    Great. Can you read me the part about the warranty?

  4. Agent

    Of course. Mr. Henderson said the warranty runs for two years from the install date, and he asked for it in writing.

Outbound follow-up on a recorded survey

  1. Agent

    Hello, this is Sam calling from Brightline Dental. Is this Mr. Okafor?

  2. Caller

    Yes, speaking.

  3. Agent

    Thanks for joining our feedback call last week. We transcribed your comments about the wait time, and I wanted to ask one follow-up question.

  4. Caller

    Sure, go ahead.

How to connect Gladia

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Gladia

    From Integrations in the dashboard, choose Gladia and enter the connection details from your Gladia account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Gladia actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can start a live transcription session during a call, and it can look up recordings and transcripts from earlier calls at any time.

What do I need to connect Gladia?

You need a Gladia account and your own credentials from Gladia's settings. Sign in from the AgentCalls dashboard and add the connection there.

Which plan includes this integration?

Integrations are included from the Growth plan.

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Put your agent to work with Gladia.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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