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Turn call-time media links into searchable transcripts with GetTranscribe on AgentCalls.

Connect GetTranscribe to your AgentCalls voice agent and it can work with your transcription library during a call. Your agent can check the status of a transcription job, find a finished transcript by folder or platform, and read back the key details to a caller. It can also queue a new transcription from a public video or direct media link when a customer asks for one, and report back once the job is ready. Connect once from your AgentCalls dashboard using your GetTranscribe settings, and your agent starts working with your existing transcripts and folders.

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What your agent can do with GetTranscribe

  • Look up a finished transcription and read back the key details to a caller
  • Check the status and progress of a transcription job while the caller waits
  • Find transcripts by folder or platform and list what is available in your library
  • Queue a new transcription from a supported public video or direct media link during a call
  • Confirm your account plan and remaining transcription balance before starting a job

GetTranscribe exposes 9 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for the status of a transcription

  1. Caller

    Hi, I sent over a recording of our Tuesday webinar yesterday. Is the transcript ready?

  2. Agent

    Let me check that for you. Can you give me the link or the job name you used?

  3. Caller

    It was the Northgate webinar, the one from the Tuesday session.

  4. Agent

    Found it. The transcript for the Northgate webinar finished this morning, and it is in your Client Recordings folder. Would you like me to read you the summary or send it to your email?

Customer asks to transcribe a new recording

  1. Caller

    I have a short product demo on YouTube I need transcribed for our team. Can you do that?

  2. Agent

    Yes. Please send me the public link and I will start the transcription now.

  3. Caller

    Here it is: youtube.com/watch?v=k2R9dLq1sAa

  4. Agent

    Thanks, the job is queued. It usually takes a few minutes. I will text you the transcript link when it is ready, and it will go into your Product folder.

Outbound follow-up on a finished transcript

  1. Agent

    Hello, this is Sam from Brightline Studio. I am calling about the interview transcript you requested on Monday.

  2. Caller

    Oh yes, has that come through?

  3. Agent

    It finished this afternoon. The interview runs 42 minutes and the transcript is ready to review. Should I email it to you now?

  4. Caller

    Yes please, send it to the address on file.

How to connect GetTranscribe

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect GetTranscribe

    From Integrations in the dashboard, choose GetTranscribe and enter the connection details from your GetTranscribe account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the GetTranscribe actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with GetTranscribe during the call or after it?

Both. During a call your agent can look up finished transcripts, check job progress and queue a new transcription. It can also follow up after the call once a job is complete.

What do I need to connect GetTranscribe?

You need an active GetTranscribe account. Sign in to the AgentCalls dashboard, open the tools section, and connect GetTranscribe using the credentials from your GetTranscribe settings.

Which AgentCalls plan includes GetTranscribe?

Tool integrations, including GetTranscribe, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with GetTranscribe.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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